This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12664810 **Customer Service
Specialist
Allerton Park and Retreat Center**
Allerton Park and Retreat Center is accepting applications for a
Customer Service Specialist who will be responsible for ensuring that
the Allerton guest experience is executed flawlessly with attention to
detail. The Customer Service Specialist will also ensure that Allerton
accommodations meet the expectations of the guest and serve as a primary
point of contact for guests and potential guests. **The hours for this
position are 3:00-11:00 p.m., Tuesday - Saturday.
Duties & Responsibilities
Front desk operations & guest services**
Greeting and registering guests and checking guests out of the hotel in
the hotel\'s continuing effort to deliver outstanding guest service.
This includes, but is not limited to, making reservations, sending
confirmation emails, processing payments, processing refunds, and
resolving complaints.
Maintains records of guest information and interactions.
Compile monthly revenue numbers of hotel operations and prepare
statements for our Retreat Center Coordinator.
Supervise part-time and any other full-time housekeepers. Supervisory
duties include interviewing candidates, training employees, assigning
work, and evaluating staff.
Serve as primary point of contact for guests & potential guests in
various situations including answering questions about Allerton history,
amenities, and other area attractions directing guests to appropriate
department for additional assistance when necessary.
Respond to guest inquiries and requests and resolve complex issues in a
timely, friendly, and efficient manner.
Ensure that events on the property are ready when clients arrive by
assisting with set-up and placement of food, beverage, and other items
for guests when needed.
Book rentals for events which includes processing payments and emailing
confirmations and necessary information to clients.
Responsible for selling gift certificates, Allerton merchandise, etc.
over the phone or in person including preparing the product, shipping,
processing payments, and recording those sales.
In collaboration with the Retreat Center Coordinator, set standards and
policies for the Allerton guest experience including hotel and front
desk operations.
Responsible for hotel inventory including purchasing and/or reporting
needed items as necessary.
Responsible for ensuring that the Allerton guest experience is
executed with attention to detail by maintaining a clean, sanitary, and
comfortable environment for hotel guests.
Report items in need of repair.
Ensure confidentiality and security of guest rooms.
Make beds, remove, and replace linens. Wash, dry, and fold laundry.
Restock Closets.
Clean guest rooms and bathrooms which includes, but is not limited to,
dusting, mopping, vacuuming, and washing windows.
Other duties as assigned.
Minimum Qualifications
-
High school diploma or equivalent.
-
Any one or combination totaling three (3) years (36 months) from the
following categories:
A. college coursework in business administration, communications, public
relations or a closely related field as measured by the following
conversion table or its proportional equivalent:
30 semester hours equals one (1) year (12 months)
Associate\'s Degree (60 semester hours) equals eighteen months (18
months)
90 semester hours equals two (2) years (24 months)
Bachelor\'s degree (120 semester hours) equals three (3) years (36
months)
B. responsible work experience in customer services, public relations,
office administration, business and financial operations, healthcare
administration or other closely related experience
-
One (1) year (12 months) of work experience comparable to that
gained as a Customer Service Representative
Knowledge, Skills and Abilities
Ability to maintain a professional appearance and interact positively
with hotel guests.
Must be reliable.
Must be highly organized with high attention to detail.
Excellent written and oral communication skills.
Appointment Information
This is a 100% full-time Civil Service 4809 - Customer Service
Specialist position, appointed on a 12-month basis. The expected start
date is as soon as possible after the close of the search. The salary
range for this position is \$40,000-\$42,000. We strive to provide a
competitive salary, considering factors such as available market data,
internal equity, candidate experience and qualifications, collective
bargaining agreements, and budget constraints. The final salary offer
will be determined through a thorough assessment of these elements.
Work authorization is not available for this position.
