This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12647137 **Assistant Director,
IHR Service Center
IHR Service Center**
Are you a strategic thinker with a passion for compliance and
operational excellence? We are seeking a dynamic Assistant Director
to lead our multi-disciplinary unit in ensuring legal and regulatory
adherence, streamlining operations, and mitigating risk.
Why Join Us?
We are innovators - We push boundaries by spearheading impactful
initiatives with a progressive organizational structure and service
delivery model .
We are adaptive - We champion efficiencies and continuous
process improvements through initiatives like Operational Excellence
.
We are collaborators - We facilitate input from stakeholders to
grow the Illinois Value Proposition.
We are flexible - We value the whole you and embrace workplace
flexibility .
We are inclusive - Connect with one of our recruiters to learn
why you belong in Champaign-Urbana .
Job Summary
Reporting to the Executive Director of Administrative Operations, the
Assistant Director serves as a campus authority on complex HR compliance
issues, including background checks, I-9/E-Verify, and retiree rehiring
processes. This position has the overall responsibility to set and
oversee the strategic direction and daily operations of the IHR Service
Center, ensuring policy compliance and operational excellence.
Duties & Responsibilities
Administration
Oversee strategic planning and daily operational activities of
the
service center, independently defining organizational objectives
and
performance metrics to ensure sustainable unit operations and
continuous improvement.
Responsible for the creation and maintenance of knowledge base
materials such as process workflows, detailed step-by-step
standard
operation procedures (SOP), or job aids and ensure team usage.
Monitor workload and quality of work of Service Center staff,
coordinating work assignments and cross-training for unit
coverage.
Manage performance, job descriptions, conduct performance
reviews, and recommend promotions/salary increases.
Operational Oversight of Programs and Systems
Serve as campus authority for compliance oversight on complex HR
programs/processes (I-9, Background Checks, etc.), independently
approving exceptions and resolving significant non-compliance
matters.
Serve as a campus lead for compliance of programs/processes and
work with campus contacts to resolve non-compliance issues.
Oversee management of the Hiring Risk Assessment Review
Committee (HRARC).
Policy Interpretation
Maintain current knowledge of new legislation and specifically
pertain to the background check area.
Independently interpret and author HR-related practices and
procedures, setting new precedents, especially in ambiguous or
complex matters, and engaging with legal counsel as necessary.
Develop processing documents and educate internal and external
stakeholders.
Facilitate onsite fingerprinting for candidates in need of
fingerprint-based background checks.
Communicate with legal counsel as appropriate on complex matters
as they relate to various duties of the IHRSC.
Understand and interpret Provost Communications, CAM Policies,
and University of Illinois Policy and Rules for Civil Service
Campus Communications & Training
Act as primary liaison and authoritative representative of the
IHR Service Center across university-wide committees;
independently resolve escalated issues and make binding
commitments on behalf of the area.
Lead and prepare communications and training as needed to ensure
compliance across campus.
Identify opportunities to streamline processes, and work with
appropriate parties to make necessary process updates.
Train staff on policies and procedures while maintaining
documentation of area processes.
Participate in university-wide and campus committees on various
topics and initiatives.
Other duties as assigned
Minimum Qualifications
Bachelor\'s degree in Human Resources, Business Administration,
Communications, or a closely related field.
Three (3) years of progressively responsible human resources
management or service center operations experience, including
supervisory responsibilities.
Demonstrated experience developing or revising HR-related protocols
and procedures.
Experience maintaining compliance with state and federal employment
laws and regulations.
Preferred Qualifications
Master\'s degree in Human Resources, Business Administration,
Communication, or a related field.
Preferred Experience:
Direct experience managing or supervising HR-related processes (such as
background checks, I-9/E-Verify compliance, retiree rehiring, leave
administration, compliance tracking).
Proven experience independently interpreting policies a
