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r
rDirector, Enrollment Systems & CRM Compliance (FT), AFREENROLCRM
r
rDirector, Enrollment Systems & CRM Compliance (FT), AFREENROLCRM
The College of DuPage is a comprehensive community college located 27
miles west of downtown Chicago, vitally connected to our local area for
over 50 years. We prepare students for a lifelong passion for learning
on our 273-acre campus which is home to nine associate degrees and a
wide variety of professional and technical certificates. Many of these
credentials prepare students to seamlessly articulate into the
baccalaureate programs of our higher education partner institutions.
College of DuPage is committed to student success and values an
inclusive and welcoming community environment. We are an equal
opportunity employer committed to diversity in the workforce. Our
connection to the larger metropolitan area is essential to our success
and provides a wealth of diverse cultural and recreational
opportunities.
Primary Duties and Responsibilities:
The Director of Enrollment Systems and CRM Compliance is a key
leadership role responsible for managing and optimizing
enrollment-related systems, with a primary focus on Ellucian Recruit
CRM, Ellucian Colleague, Ellucian Experience, Tableau, Business Objects,
and AMSA SAFE fraud detection software. This position ensures the
effective operation of College of DuPage\'s enrollment technologies that
support the institution\'s enrollment and admissions goals while
maintaining compliance with institutional policies and regulatory
requirements. The role collaborates closely with stakeholders across
Enrollment Management, Marketing, Financial Aid, and other departments
to drive data-driven decision-making, safeguard data integrity, and
improve the student experience.
Serve as the departmental lead for the Ellucian Recruit CRM and other
Ellucian products, including Colleague, SoftDocs, AMSA SAFE, Tableau,
and SAP Business Objects Web Intelligence.
Oversee the configuration, customization, and maintenance of CRM Recruit
and Colleague ERP to enhance operational efficiency and user experience.
Ensure the integrity, security, and accuracy of enrollment data within
the CRM and associated systems.
Utilize AMSA SAFE fraud detection software to monitor and mitigate risks
associated with enrollment processes.
Ensure enrollment operations and CRM processes comply with institutional
policies, FERPA, and other regulatory requirements.
Oversee all aspects of the enrollment operations team including budget
management, policy compliance and data integrity, ensuring consistent
and fraud adverse admissions process.
Partner with Information Technology team and provide direction on system
evaluations and modifications and serve as decision maker for system
upgrades and implementations.
Assess system enhancements for Ellucian Recruit, Ellucian Colleague,
AMSA SAFE and other IT systems and make recommendations to the Executive
Director.
Collaborate with the Institutional Research team to design and develop
reports that assess the effectiveness of enrollment strategies and
provide actionable insights.
Collaborate with departments such as Marketing, Financial Aid,
Registration, and International Services to ensure seamless student
matriculation and an integrated enrollment experience.
Analyze enrollment trends and recommend innovative strategies to
optimize recruitment and admissions efforts.
Collaborate with various student affairs departments (Financial Aid,
Records, Registration, and International Services) to assist with
student matriculation and maintain compliance of established policies
and procedures.
Ensure the efficiency of admission procedures by developing and
maintaining CRM Recruit manuals for admission system users and
coordinate informational updates.
Partner with senior leadership to set and monitor enrollment targets,
leveraging data-driven decision-making to inform strategies.
Lead the cleansing, uploading and de-duplicating process for all
prospective students and applicants in CRM- Ellucian Recruit.
Technology liaison for ATAC (Administrative Technology Advisory
Committee) at College of DuPage.
Serve as CRM Administrator for Ellucian Recruit, including, but not
limited to upgrades, implementation of new features and business
processes, overseeing data management and integrity, assisting with
functional, user, and administrative training.
Point of contact for CRM Ellucian Recruit & Colleague Integration
issues, New Process requests, problem reports and security role.
Streamline business processes between end users and IT programmers to
ensure effective and proper use CRM Ellucian Recruit.
Qualifications:
Education
Bachelors degree in related field required.
Master\'s degree in Higher Education Administration, Information
Technology, Data Analytics or related field required.
Experience
Minimum four (4) years\' experience in working in supervisor capacity
within hi
