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rTesting Specialist (3 PT Temp Casual), CPTN20543TEST
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rTesting Specialist (3 PT Temp Casual), CPTN20543TEST
The College of DuPage is a comprehensive community college located 27
miles west of downtown Chicago, vitally connected to our local area for
over 50 years. We prepare students for a lifelong passion for learning
on our 273-acre campus which is home to nine associate degrees and a
wide variety of professional and technical certificates. Many of these
credentials prepare students to seamlessly articulate into the
baccalaureate programs of our higher education partner institutions.
College of DuPage is committed to student success and values an
inclusive and welcoming community environment. We are an equal
opportunity employer committed to diversity in the workforce. Our
connection to the larger metropolitan area is essential to our success
and provides a wealth of diverse cultural and recreational
opportunities.
Primary Duties and Responsibilities:
Participate in daily testing operations at the College of DuPage main
campus Testing Center. Assist in maintaining an optimal testing
environment that adheres to National College Testing (NCTA) standards
Comprehend complex delivery methods and administer the numerous
categories of tests including classroom make-up, Internet, flexible
learning, placement tests, exit tests or essays, as well as specialized
tests such as Interest Inventories, Proficiency tests, pre-GED Testing
(TABE) and a variety of remote or proctored tests delivered in either
paper/pencil or computer based format.
Explain specific test requirements such as procedures for two-part
tests, availability of calculators or other tools and print options.
Be prepared to answer faculty and student questions regarding testing
policies and procedures.
Resolve misunderstandings using appropriate customer service and
management techniques.
Troubleshoot computer problems as needed.
Navigate the Colleague/Datatel database to locate student information
and registration records.
Understand and implement identification procedures to identify students
via positive photo identification and other criteria in addition to
verifying course registration to determine eligibility for testing
before tests are issued.
Understand and follow FERPA privacy guidelines to assure
confidentiality.
Interpret complex procedures for administration of proctored tests from
other universities which could be paper/pencil or online format.
Determine testing needs of students who are unsure what tests they
require by verifying their eligibility and identifying options available
to meet their specific goals.
Refer students to other College departments for further assistance when
appropriate.
Dispense placement test score reports and be able to explain results as
well as options for re-testing to students completing COMPASS placement
tests.
Direct students to advising or counseling for further assistance with
questions on registration.
Maintain a secure inventory of master copies of all new, current and
\'\'old\'\' flexible learning and online tests.
Score paper/pencil FLEX tests as required and communicate scores to
students when applicable.
Follow defined procedures for test storage and transmittal for completed
Flexible Learning tests and classroom make-up test distribution to
instructors and departments.
Maintain a log of completed classroom make-up tests.
Utilize surveillance equipment and conduct walk-through monitoring to
assure student compliance with test policies and prevent testing
irregularities.
Prepare an Incident Report to document testing irregularities,
discrepancies or dishonesty and forward report and copiesof pertinent
material to faculty and Testing Supervisor.
Open Testing Center each morning to prepare for student and faculty
arrivals.
Close testing Center each night in accordance with established
procedures.
Other related duties as assigned.
Qualifications:
Education
Some college coursework in education or service related
environment required.
Successfully complete requirements necessary to achieve
certification as ACT Ability to Benefit Test Administrator
required.
Update annually to maintain active certification required.
Two (2) or four (4) year degree with some coursework in tests
and measurements preferred.
Experience
Six (6) months customer service experience required.
Prior experience working in a testing center and/or as an
instructional aide preferred.
Licenses and Certifications
COD Training
Compliance Training
Working Conditions:
Computer, copy machine, printer, testing scanner, FAX and scoring
hardware.
Fast-paced and detailed customer service environment.
Flexible schedule.
Substitute for co-workers as needed.
This position r
