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https://illinoisjoblink.illinois.gov/jobs/12682235 Department
CSL SHS: Clinic Coordinators
About the Department
As part of Campus and Student Life at the University of Chicago,
UChicago Student Wellness integrates multiple services related to the
care of the students\' health and well-being. Located in the new Student
Wellness Center, UChicago Student Wellness provides primary care,
counseling, psychiatry, and health promotion services to eligible
students and their dependents. Our mission is to provide students with
comprehensive health, counseling, and wellness services to support their
academic, personal, and professional success, and our vision is to
redefine the field by providing exceptional, integrated wellness
services that enable students to thrive. These efforts are supported by
our iCARE values - inclusion, collaboration, agility, respect, and
excellence - which guide our efforts to provide exceptional care to our
students in a safe and welcoming environment.
Job Information
Job Summary:
A Clinic Coordinator within the Student Wellness Center performs
clerical and administrative duties of moderate complexity. This position
requires excellent customer service skills and the ability to work
effectively and independently or as part of a team. The position also
requires that the Coordinator manage interpersonal relationships and
interact/communicate with clarity, tact and courtesy with students,
staff, faculty, and others; communicate effectively both orally and in
writing; identify priorities; recognize and resolve or refer problems
and use or learn a range of position-related software applications.
Responsibilities:
Schedules appointments for University students by phone or in
person, utilizing Point and Click and/or Epic computer systems.
Initiates greetings and positive interaction with students,
visitors, and staff.
Delivers a welcoming impression, conveys clear, precise information
and directions in both face-to-face, and telephone encounters.
Maintains a current understanding of the processing procedures to
respond to student inquiries.
Completes check-in for students, including confirming identification
and ensuring that the appropriate consent and registration forms are
completed.
Completes check-out process for students, including scheduling
follow-up appointments and processing referrals.
Coordinates administrative office functions as assigned, including
completion of the shared departmental inbox.
Exercises independent judgment regarding when to initiate emergency
procedures.
Assists with resolving issues by seeking out the appropriate
resources.
Obtains demographic and insurance information in a sensitive and
confidential manner.
Coordinates scheduling and order entry for specialty appointments
and physician orders.
Maintains and retrieves medical records per office protocol.
Accepts payment and issues receipts for services rendered.
Utilizes a wide range of computer systems effectively.
Performs all tasks related to student visits completely,
efficiently, effectively, and in a professional manner.
Competencies:
Ability to show teamwork.
Interactive communication.
Superior customer service skills.
Effective and appropriate application of medical knowledge.
Demonstrate professionalism, in writing and verbally.
Excellent verbal and written communication.
Develop and manage interpersonal relationships.
Exercise discretion and confidentiality while handling sensitive
situations.
Follow written and/or verbal instructions.
Ability to give directions.
Pay attention to detail.
Ability to react effectively, quickly, calmly, and rationally duringconflicts and emergencies.
Work effectively and collegially with little supervision or as a
team member.
Perform multiple concurrent tasks with frequent interruptions.
Ability to interact with people from diverse cultures and
backgrounds.
Ability to handle stressful situations.
Additional Responsibilities
Education, Experience, or Certifications
Education:
High school diploma or equivalent required.
Experience:
Prior experience working in a hospital, outpatient health care, or
college counseling setting, preferred.
Familiar with hospital or medical/counseling information
systems/electronic medical record, preferred.
Some college preferred.
Knowledge of medical/counseling terminology, preferred.
Excellent customer service skills and attention to details,
required.
Technical Knowledge or Skills:
Typing skills of 35 wpm o
