Job Location: Commutable distance to Kansas City MO, Aurora IL, or Tampa FL
Role Value Proposition:
Regional Market Implementation focuses on providing a best-in-class onboarding experience for group customers new to MetLife or adding new products to their current benefit offering. The Implementation Systems Analyst (ISA) supports the onboarding process by reviewing plan designs and additional case materials to set up internal systems across all lines, initiating the billing process, and delivering contracts for customers with 2-999 eligible lives. This position is individual in nature, detail-oriented, task and deadline-driven based on the effective date of coverage, while remaining communicative and consultative to customer-facing partners including Implementation Leaders, Service, and Sales. While role does not directly communicate with customers often, the customer is at the center of every action taken and every decision made.
Key Responsibilities:
Complete plan, billing, and administration installations in all MetLife systems for all product lines for multiple customers simultaneously while maintaining organizational goals and key metrics aligned to processing times and quality
Review, update and deliver contractual documents partnering with Contract Analysts as needed on state provisions and customer-specific plan provisions
Initiate first month's billing, including review and resolution of discrepancies at the member level
Communicate any changes in the implementation timeline and/or provisional changes that impact customer set-up with key stakeholders, including Implementation Leaders, Sales, Service, Underwriting, Claims, Vendors, etc.
Track key milestones and route tasks to partner areas via the workflow tool, including case documentation and notes to be shared with partners
Proactively resolve potential issues or delays by reviewing system feeds, product/process reporting, and working with IT partners as needed
Contribute to the annual review of processes and initiate process changes needed to maximize efficiency, simplicity, and customer centricity
Actively continue learning new processes, products, and/or systems as introduced
Maintain accurate documentation of workflows as processes change and/or products are added
Recommend topics for, attend, and/or host training on various topics related to the role, including global partners as needed.
Remain engaged with the team, assisting with questions or case processing as needed as well as leading and participating in daily team huddles
Essential Business Experience and Technical Skills:
Required:
3+ years business experience
Project Management Skills
Time Management Skills
Organizational Skills
Critical Thinking Skills
Preferred:
Bachelor's Degree
At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
