The Town of Needham is seeking passionate individuals to fill the
part-time position of Administrative/Office Support Specialist with the
Serving the Health Insurance Needs of Everyone (SHINE) Program. The
individual in this role will provide administrative assistance and
operational support to the SHINE Program Coordinator, SHINE Assistant
Program Coordinator, and the MetroWest SHINE Program as a whole.
Anticipated Schedule: Monday, Wednesday, Friday from 9 am-3:30 pm
(flexibility on occasion to provide support for presentations and
community events) This position is part-time, non-exempt, not to exceed
19.5 hours per week. This is a temporary position through June 30, 2025.
These duties are a summary and not all inclusive: Assists in scheduling
and coordinating operational needs for monthly SHINE counselor meetings.
Helps to develop relevant training materials and researches program and
service delivery methods. Supports the monitoring and evaluation of
programs and services; conveys information to the SHINE Program
Coordinator and SHINE Assistant Program Coordinator. Maintains program
records in a confidential manner and assists SHINE Program Coordinator
and SHINE Assistant Program Coordinator in preparing required reports.
Triages incoming calls relating to counselors? inquiries and consumer
requests for assistance, escalating when necessary. Provides
administrative support for community presentations on Medicare issues.
Provides effective and efficient customer service and promotes and
maintains responsive community relations with program participants and
community partners. Requirements The following requirements may be
substituted by any equivalent combination of education, training, and
experience which provides the necessary knowledge, skills, and abilities
to perform the job: Completion of four (4) years of high school or
equivalent Minimum of one (1) year of relevant work experience
Comfortable using standard office equipment including computers and
relevant software programs. Ability to communicate effectively via
phone, email, and face-to-face interactions.
