DEPARTMENT OF CHILD SAFETY
The Arizona Department of child Safety (DCS) is a social and human services agency whose mission is to successfully partner with families, caregivers, and the community to strengthen families, ensure safety, and achieve permanency for all Arizona’s children through prevention, services, and support.
PROJECT MANAGER - IT
Job Location:
TECHNOLOGY SERVICES
3003 N Central Ave Phoenix, AZ 85012
Posting Details
Salary: $42.3077 hourly/$88,000.02 salary
Grade: 25
Closing Date: April 17, 2025
Job Summary
The IT Project Manager assists managing and coordinating the transition of Maintenance and Operations to a Vendor based Maintenance and Operations mode of the core enterprise system deployed on CRM, Cloud Services, ECM, and Digital Signature platforms. This position assists with the coordination of Guardian system request management for development, support and general Maintenance & Operations sent to the Vendor(s) to perform the requests on behalf of Agency; acts as the liaison between the Agencies customers and vendors; works directly with business customers, Agency Business Analysts, Quality Assurance Analysts, Test and IT resources. It also requires direct interaction with the Vendor and related resources from the Vendor, including Business Analysts, Development, and Quality Assurance teams; works with onshore and offshore developers as well as Quality Assurance and Test teams that may be made up of internal and external resources, as well as the any previous vendors that the requirements and tasks had been outsourced to. In addition to standard Program/Project management functions, this position will be responsible for the continuing
coordination of requests with the business units, classification and prioritization of requests for submission to the Vendor for execution; coordinates and manages planning activities between Agency and Vendor teams; guides teams to resolutions of unscheduled P1 priorities vs already planned work; participates in planning sessions and Standups.
This position requires proficiency in hybrid Waterfall/Agile methodologies where methodology may vary with Program aspect. The IT Project Manager should be able to smoothly transition from one methodology to another within the same program as dictated by tasking and schedule.
This position is available for remote work on a full-time basis within Arizona (including virtual office arrangements).
The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.
Job Duties
- Performs a variety of journey-level project management work in planning, coordinating, and managing one or more small to medium-scale projects of low to medium complexity/risk simultaneously, which may have Agency wide or multi department impact.
- Participates in and may lead planning and/or implementation of projects.
- Managing projects using the Agency Project Management Standards; developing approaches as necessary given organizational culture, situational nuances, project constraints, to ensure project success.
- Develop project proposals inclusive of business justification, scope, risk assessment, and goals/objectives; facilitating meetings with customers, staff, Vendors and contractors in support of project activities.
- Works cross-functionally to solve problems and implement changes. Facilitate resolution of project issues; scheduling and tracking resource needs and activities (including Agency staff, contractors, Outside agencies and Vendors) to meet project objectives and ensure overall quality of work. Manages project budget and resource allocation.
- Resolves or assists in there solution of conflicts within and between projects or functional areas.
- Ensure accuracy, timeliness, and completeness of all project processes and documentation, management reports, and project status reports according to Agency Project Management Office (PMO) standards.
- Coordinates the definition of service levels and customer requirements.
- Participates in the design and/or testing phases.
- Facilitates the definition of project missions, goals, tasks, and resource requirements.
- Responds promptly to customer needs; takes a customer-centric approach to problem solving; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments; manages difficult or emotional customer situations; fosters relationships.
- Other duties as assigned as related to the position.
Knowledge, Skills & Abilities (KSAs): Knowledge of:
- Both theoretical and practical aspects of project management.
- Organization's methodologies and tools.
- Organization's policies and procedures.
- Proficiency with Project Management Body of Knowledge (PMBOK).
- Proficiency in hybrid Waterfall/Agile methodologies.
Skills In
- Strong customer service.
- Excellent interpersonal. written and oral communication.
- Proficient project management.
- Organization and efficient in work processes.
- Strong decision-making process and decision-making.
- Negotiating
- Managing to deliverables and milestones: on time/within budget/meeting business needs.
Ability To
- Balance, prioritize and organize multiple tasks.
- Work collaboratively in teams and across organizations.
- Synthesize feedback and adjust plans accordingly.
- Build strong relationships inside and outside the organization.
- Develop and write technical documentation.
- Lead team(s) to design solutions for clients.
- Manage troubled teams/projects and bring them to success.
- Build and manage interpersonal relationships.
- Translate organization vision into a project vision.
- Keep project moving toward successful completion in face of aggressive schedules and discouraging developments.
Selective Preference(s)
Bachelor's degree plus 3 or more years of experience in project coordination and management (or equivalent experience). Certified Associate in Project Management (CAPM) preferred.
Pre-Employment Requirements
The ability to secure and maintain an Arizona Fingerprint Clearance Card and the ability to secure and maintain clearance from the DCS Central Registry.
This position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Benefits
The State of Arizona provides an excellent comprehensive benefits package including:
- Affordable medical, dental, life, and short-term disability insurance plans
- Top-ranked retirement and long-term disability plans
- 10 paid holidays per year
- Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
- Sick time accrued at 3.70 hours bi-weekly
- Deferred compensation plan
- Wellness plans
By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Retirement
Positions in this classification participate in the Arizona State Retirement System (ASRS). Enrollment eligibility will become effective after 27 weeks of employment.
Contact Us
Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-3141 or by email at ADA@AZDCS.GOV. Requests should be made as early as possible to allow time to arrange the accommodation. Should you have any further questions regarding the interview process you can reach out to a member of our recruitment team at 602-255-2903 or by email at recruiting@azdcs.gov. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.
