This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12647163\
Position Title: Computer Support Analyst\
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Location: North Chicago, Illinois, United States\
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Department: Information Technology\
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Work Type: Full time\
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Workplace Type: On-site\
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Description
Resource Management Concepts, Inc. (RMC) provides high-quality,
professional services to government and commercial sectors. Our mission
is to deliver exceptional management and technology solutions supporting
the protection and preservation of the people and environment of the
United States of America.
RMC is hiring a Computer Support Analyst in North Chicago, IL. The
position is required to be onsite M-F. **The position is dependent on
funding that must be provided and approved by the Government.
The selected applicant will be responsible for:**
Demonstrating the ability to work independently and as part of a
team in researching data and developing analytical techniques and
methodologies
Maintaining a professional relationship with all customers and
clients and providing excellent customer service
Attending technical meetings and providing notes and written
assessments of technical requirements
Demonstrating effective and consistent verbal and written
communication
Demonstrating effective use of customer Help Desk tracking and
ticketing system(s)
Assisting users with access and setting up of MS Teams on NMCI
workstations
Serving as a Navy/Marine Corp Intranet (NMCI) Activity Customer
Technical Representative (ACTR):
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Collecting information of the NMCI ordering requirements;
developing order quantities by site, building, and person;
assist SCSTC customers in making proper selection of devices and
capabilities
Preparing Move, Add Changes (MAC) requests and submit for action
to move computers, reassign assets, activate ports, and reassign
software
Updating NET profiles; create various NET services for NMCI task
orders; acting as liaison with NMCI help desk on behalf of users
with issues seeking resolution
Assisting with the onboarding of new users:
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Check-in/out new users; coordinating with SCSTC N6 government
personnel to identify requirements; managing setup schedules;
setting up users IT equipment; mapping network printers;
assisting users with login; providing basic user instructions;
updating local inventory records; providing end user assistance
and training as needed
Documenting internal procedures; developing and maintaining
local Standard Operating Procedures (SOPs)
Tracking and processing old equipment for disposition per DoD
guidelines
Conducting basic installation and configuration of new workstations,
peripheral equipment, and software
Providing basic level technical support by responding to and
resolving end-user problems (MS Office applications; MS Teams)
Ability to lift up to 50 pounds
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Requirements
Two (2) years experience performing administrative tasks supporting a
Cybersecurity or Information Technology organization. Experience
utilizing MS Office tools required.
Excellent communication and negotiation skills to effectively
collaborate with various stakeholders.
Detail-oriented with a strong commitment to accuracy and quality.
Ability to work independently, prioritize tasks, and meet deadlines
in a fast-paced environment.
An active DoD SECRET clearance is required. Applicant selected may
be subject to a security investigation and must meet eligibility
requirements\
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\Equal employment opportunity, including veterans and individuals with
disabilities.\
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PI267140484
