This job was posted by https://www.kansasworks.com : For more
information, please see: https://www.kansasworks.com/jobs/13226160 At
Vertiv, we design, manufacture, and service the mission-critical
infrastructure technologies for vital applications in data centers,
communication networks and commercial and industrial environments. We
are the trusted Service Provider for 70%+ of Fortune 500 companies,
including industry-leading data centers and providers of colocation and
cloud service.
Why Vertiv is the best company for Field Service professionals:
Vertiv is an industry leader in Technology and Services with a
best-in-class Customer Service and Safety culture
Company leaders have many years of hands-on Field Service experience
in this industry and many others
Tremendous focus is placed on employee technical and leadership
development
Technical Training takes place in our state of the art Training
Academy or Regional Training Center with a strong focus on
immersive, hands-on learning
Competitive benefits include: Company vehicle, smartphone, laptop,
personal protective equipment (PPE), other tools-of-the-trade, 401k,
Profit Sharing, & Generous PTO/Vacation Plan, Medical, Vision &
Dental & more
Abundant technical resources including 24/7 Technical/Factory
Support and technical online libraries of product documentation,
work instructions, and self-help troubleshooting guides
Company-wide commitment to promoting a strong work/life balance
An employer-of-choice for Veterans with technical backgrounds
Responsible for the technical start- up for large, high-profile orders
as directed by the Site Manager and Senior Project Start Up Engineer.
The PSE will rely on direction to perform a number of work-related tasks
and is capable of working under direct supervision or independently
based upon training and experience.
ESSENTIAL JOB FUNCTIONS
TECHNICAL
Render on site and phone assistance to customers.
Perform work related tasks according to company guidelines for
scheduled maintenance
Implement Field Change Notices according to published guidelines
Keep current on Safety Bulletins, Safety Field Change Notices, Field
Change Notices, and Service Tips
SAFETY
Operate in a safe manner in accordance with published safety
guidelines
Must wear appropriate PPE as per company guidelines and accordance
with job duties
Adhere to work hours policy guidelines
Report all work related accidents or injuries within 24 hours to the
appropriate personnel
ADMINISTRATION
Provide accurate and timely reporting according to company
guidelines
Time cards, expense reports, mileage reports, ticket closure, forms
et al.
Maintain individual inventory in accordance with company policy
Maintain company property according to company policies
CUSTOMER SATISFACTION
Complete scheduled maintenance documentation properly and provide to
the customer and local office upon completion of each designated
assignment
Strive to provide all customers a \"first time fix\" for their
equipment
Maintain customer satisfaction rates according to company guidelines
Attend Customer Meetings as required
PERFORMANCE
Maximize productivity by combining service opportunities
Complete all work in an efficient and timely manner
Capable of making technical decisions under pressure
Maintain productive utilization rate according to company guidelines
Perform inventory cycle counts according to company guidelines
Adhere to company dress code and safety regulations
Meet or exceed on-site response time requirements for each customer
Understand and comply with company startup/escalation processes and
procedures
KNOWLEDGE, SKILLS & ABILITIES
Equivalent industryexperience and/or Technical or Undergraduate
Degree
Strong Interpersonal Skills
Professional
Reliable
Team Player
Familiarity with electrical / electronic test equipment and
fundamentals
Must be able to read and interpret electrical line diagrams and
blueprints
Ability to make basic site evaluation skills to include:
environmental temperature, and general operating conditions
Elementary fix/repair techniques based on directed supervision
Capable of completing tasks and return unit to full operating
conditions based upon directed supervision
Ability to summarize and report all work related tasks performed
Strong skill sets:
Communication skills
Customer service skills
Troubleshooting skills
Safety procedures
Organizational and planning skills
Computer skills
Mechanical aptitude
TRAVEL REQUIREMENTS
Willing to travel anywhere in North America \~80% of the time. Schedule
is dependent upon pr
