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Overview
Assists in the planning, coordination, and supervision of sections
within the Unemployment Insurance & Wages Division. Plans, assigns,
supervises, and reviews the work of subordinate staff. Hires and trains
subordinate staff. Assists in formulating and implementing section
policies and procedures. May oversee activities such as fact finding,
adjudication of disputed claims, fraud investigations, wage records,
field audits, collection of benefit overpayments and delinquent
unemployment taxes, etc. May oversee the Telephone Claims Center. May
make determinations pertaining to coverage of employers under the law.
May collect and monitor data for required federal reports. May advise
employers and others regarding the provisions of unemployment
compensation law as it pertains to collection of contributions. May
represent the Department on employer appeals before an Administrative
Law Judge or before the Employment Security Board. May testify on behalf
of the Unemployment Insurance & Wages Division at Administrative Law
Judge and board hearings. Participates in the development, refinement
and implementation of automated systems.
Environmental Factors
Duties are performed in standard office setting. Good human relations
skills are needed to deal with upset or irate employers and claimants.
Occasional travel may be required for which private means of
transportation must be available.
