The Clinical Support Representative Float is a part of the Berkshire
Faculty Services multispecialty physician practice team. He/she is
responsible for covering absences of CSR\'s in the Berkshire Faculty
Services practices. The incumbent is responsible for the successful
completion of day-to-day tasks of the front office to ensure quality
care and excellent customer service to our patients. The Clinical
Support Representative works collaboratively with other members of the
team to ensure timely and smooth office flow, always keeping the needs
of the patient first. Duties will include, but not limited to, patient
registration, scheduling, reception, collection of payments, appropriate
triage of telephone calls and the ability to access and calmly diffuse
potentially problematic situations. Experience - One to two years of
administrative experience in a busy office, preferably a physician
practice, is required. - Experience in handling multiple phone lines
preferred. - Excellent clerical/organizational skills required. -
Working knowledge of Windows based PC applications required. - Knowledge
of Department specific services preferred. - Insurance knowledge and
billing experience strongly preferred. Education and Training - Two
years of college or equivalent work experience preferred. - High School
diploma or equivalent required. - Typing (40 WPM) required. Other
Requirements - Excellent interpersonal skills with proven ability and
experience dealing with agitated/dissatisfied patients, family and
physicians. - Ability to work independently with minimal supervision. -
Ability to work effectively under pressure and in a fast-paced
environment. - Ability to handle multiple tasks at once. - Demonstrated
competency in handling confidential and sensitive information
required. - Excellent telephone skills required. - Sensitive to diverse
cultures and cultural differences. - Demonstrated ability to read and
follow written/verbal directions. - Knowledge of community services. -
Flexible hours required to cover for vacations and earned time
absences. - Self-motivated and ability to be independent and flexible
within a team framework. - Excellent oral and written communication
skills. - Must be able to speak and write the English language in an
understandable manner. To apply online for open positions at Berkshire
Health Systems please click
here{target="blank"
rel="noopener noreferrer"} OR Email Robin Sherman and attach your
resume for additional information and to
apply.{rel="noreferrer noopener"
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