This job was posted by https://www.arjoblink.arkansas.gov : For more
information, please see: https://www.arjoblink.arkansas.gov/jobs/4444850
Work Shift:
Day (United States of America)
Job Description:
Coxs Network Technology Technician I is a fully functioning, higher
level role that supports the growth of the system by assuring the
quality performance of the installation, technical services, setup,
testing, and maintenance of all current and future Cox Communications
products and services over an HFC network and other equipment associated
with plant facilities and distribution systems. The incumbent ensures
the quality of services provided to end users meets or exceeds
established industry and company performance standards and is compliant
with FCC requirements and protocol. He/she coordinates with all
functional departments (corporate, market, or region, as applicable)
regarding the optimization of overall business efforts. Accountabilities
also encompass Core technician tasks which may include automation; less
complex Commercial work (CB); +/- Cox Home Life Security; +/- Fiber to
the Home (FTTH).
Primary Responsibilities and Essential Functions
Installs, disconnects, and troubleshoots video, high speed internet,
telephony and automation services
Predominantly performs reactive maintenance required to restore the HFC
network to Cox performance specifications as related to customer
impacting impairments and/or network outages.
As business needs dictate may perform some proactive maintenance
required for the HFC network to operate within Cox performance
specifications.
As business need and proficiency in role occurs, incumbent will apply
knowledge and skills acquired through ongoing training in the areas of
Automation, Security, and Fiber
Performs essential Core technician tasks
Maintains and repairs equipment with the HFC distribution system
including customer premises. Monitors CX Connect, FNT Connect, Remedy
and Coral throughout the day for information regarding changes to work
schedule and for information about current installation, service call or
remedy tickets.
Prepares for daily work assignment by requisitioning equipment and
supplies fromwarehouse, and stocking vehicle as needed.
Maintains company truck and other equipment per service requirements and
safetyguidelines.
Drives a company vehicle between office and/or home, warehouse, and work
sites in asafe and courteous manner, and in accordance with all laws and
company policies.
Monitors Workforce Administration System (WFA) throughout the day for
informationregarding changes to work schedule and for information about
current installation.
Communicates with dispatch (via WFA, phone, etc.) for assistance,
statuson current install or new service requests.
Consults with supervisor and other technicians for advice and assistance
as needed.
Demonstrates experience with the following: working with little
supervision; managing ambiguity and autonomy; flexibility to work in an
unstructured environment; dealing effectively with uncertainty and
change
Interacts with customers in a professional, courteous manner including
when respondingto escalations and repeated customer concerns.
Educates customers regarding their existing and new services and
promotes other Cox services and sells additional services to customers.
Ensures the quality of services provided to end users meets or exceeds
established industry and company performance standards and is compliant
with all national, state and local laws and regulations.
Participates in team meetings as scheduled.
Attends job-related training that may include initial training,
refresher training, product and service updates.
Works on regularly scheduled days as well as unscheduled days and beyond
regular work hours (including on-call rotation) due to customer or
operational demands.
Uses small hand tools, power tools, and test equipment.
Works with alarms, low voltage electricity, and color-coded wires.
Complies with all safety procedures and policies
