Description
At Audibel, a subsidiary of Starkey, we are setting a new standard for
excellence in hearing healthcare with commitment to our Patient Journey
philosophy. This philosophy is driven solely by the special needs of our
patients and our commitment to serve them. That means carefully guiding our
patients on how to choose the best style and technology to enhance their
lifestyle.
The Patient Services Coordinator (PSC) is the face of the clinic and the
patient's guide throughout his or her Journey to better hearing. The PSC is
responsible for coordinating all aspects of patient care. This includes
providing a professional and inviting front office experience, managing the
clinic schedule and patient accounts, maintaining patient records,
organizing special events, leading retention efforts and more. The PSC is an
essential component of the Clinic Team and a steward of its resources.
Our Culture
An experienced team built around a culture of professional growth and
knowledge-sharing.
We celebrate innovation - providing our patients with the most innovative
technology and the most effective hearing devices.
We serve with passion, purpose and excellence.
Total Team Approach - Our staff functions together as a cohesive group of
hearing professionals.
We coordinate the individual expertise of all staff members to provide the
best possible care for our patients.
You Will Ensure a Positive Patient Experience
Immediately acknowledge, greet and service all guests in a friendly,
professional manner.
Check patients in and out of patient management software, track
orders/sales and maintain daily, weekly and monthly reports.
Utilize elevated customer service approach and communication style when
working with patients.
Direct and answer calls in a timely, professional fashion.
You Will Provide Administrative Assistance
Strategically manage patient schedule on behalf of Clinic Team.
Understand, support and track current marketing initiatives for the clinic.
Organize office, maintain supplies, and ensure accurate patient files.
Protect Patients Privacy, collect insurance information, and complete
insurance Authorization.
Maintain day-to-day operational procedures.
You Will Complete Varied Tasks
Lead morning team meeting on behalf of Clinic Team at the start of each day.
Make deposits (transportation required) and maintain cashbox.
Reconcile all deposits daily and report weekly.
Results- Performance measures (How to Measure Success)
Patient Retention
Patient Referrals/Reviews
Schedule Efficiency
Collected Payments
Accurate Data/Patient Files
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Other Duties (Non-Measurable)
Support Northland Employee Corporate and/or Department guidelines.
Check and verify quality.
React to change productively and handle other essential duties as assigned.
Assist with development of clinic performance.
You Will Need
High school diploma preferred or equivalent work history.
1-2 years' experience in a customer service, medical reception, or
retail position preferred.
Proficient computer skills and knowledge of Microsoft Office Programs.
Industry familiarity encouraged.
Ability to manage all confidential information with complete discretion.
Schedule
Monday through Friday during standard clinic hours
This job posting is not necessarily reflective of actual compensation that may
be earned, nor a promise of any specific pay for any specific employee,
which is always dependent on actual experience, education and other factors
Salary and Other Compensation:
The annual hourly rate for this position is between $17.77 $22.05 per
hour. Factors which may affect starting pay within this range may include:
geography/market, skills, education, experience and other
qualifications of the successful candidate.
This position is eligible for commissions based upon performance results.
There is no guarantee of payout.
Benefits: The following benefits for this position, subject to applicable
eligibility requirements, include medical insurance, dental insurance,
vision insurance, 401(k) retirement plan, life insurance, short-term
disability insurance, long-term disability insurance, employee assistance
program, hearing aid benefits, PTO, paid sick and safe time, and 6
paid holiday
LI-CS1
Audibel
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against
employees or applicants because they have inquired about, discussed, or
disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other
employees or applicants as a part of their essential job functions cannot
disclose the pay of other employees or applicants to individuals who do not
otherwise have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
All American Hearing is an Equal Opportunity Employer
Minority/Female/Vet/Disabled.
