Front Desk Coordinator
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Front Desk Coordinator
Salary
$39,060.00 - $54,696.00 Annually
Location
Denver, CO
Job Type
Full Time
Job Number
LAA-00617-4/25
Department
Department of Law
Division
Administration
Opening Date
04/16/2025
Closing Date
4/24/2025 11:59 PM Mountain
FLSA
Determined by Position
Type of Announcement
This position is open only to Colorado state residents.
Primary Physical Work Address
1300 Broadway, Denver, CO 80203
FLSA Status
Non-Exempt; position is eligible for overtime compensation.
Department Contact Information
Mercedes Chansisourath: mercedes.chansisourath@coag.gov
How To Apply
Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.
Description
Benefits
Questions
Department Information
This position is open only to Colorado state residents.
Come join the Department of Law (DOL) where we are principled public servants who are innovative and better together. Our Front Desk Coordinator is a critical part of the DOL, and they are usually the first point of contact for anyone who reaches out to our department. You will have daily interaction with the Colorado Attorney General, DOL staff, and members of the public as well as undertake a variety of other work. If you're interested to learn all that our office does on behalf of the residents of CO, we encourage you to apply today!
WHO WE ARE
The Office of the Attorney General/Department of Law is the "People's Lawyer." The Attorney General, Phil Weiser, was elected by the people of Colorado and is the State's chief lawyer and law enforcement official. Our vision for the Department of Law is: "Together, we serve Colorado and its people, advancing the rule of law, protecting our democracy and promoting justice for all." Our core values and commitment to diversity, equity, and inclusion, drive our actions and demonstrate our focus on being principled public servants who are innovative and better together.
Visit our website to learn more: https://coag.gov/ .
Description of Job
WHAT YOU WILL DO
This position is open only to Colorado state residents.
The Office of the Attorney General (OAG) consists of theelected Attorney General (http://www.coloradoattorneygeneral.gov/about\ag/biography) , Chief Deputy Attorney General, Associate Chief Deputy Attorney General, Solicitor General, Deputy for Intergovernmental Affairs, Director of Communications, and associated administrative staff. The OAG is responsible for setting legal policy for the Department of Law and for the State of Colorado. The OAG manages the Department of Law through the work of ten operational sections,Consumer Protection (http://www.coloradoattorneygeneral.gov/departments/consumer\protection) ,Criminal Justice (http://www.coloradoattorneygeneral.gov/departments/criminal\justice) , Criminal Appeals,State Services (http://www.coloradoattorneygeneral.gov/departments/state\services) ,Business & Licensing (http://www.coloradoattorneygeneral.gov/departments/business\licensing) , Revenue & Utilities,Civil Litigation & Employment Law (http://www.coloradoattorneygeneral.gov/departments/civil\litigation\employment\law) ,Natural Resources (http://www.coloradoattorneygeneral.gov/departments/natural_resources) & Environment, Division of Community Engagement, and Administration (http://www.coloradoattorneygeneral.gov/departments/administration) .
The Department of Law represents and defends the legal interests of the people of the State of Colorado and its sovereignty. The Attorney General has primary authority for enforcement of consumer protection laws, prosecution of criminal appeals, antitrust laws, and certain natural resource and environmental matters and complex white-collar. The Attorney General is the chief legal counsel and advisor to state government including the governor, judicial branch, and the many state agencies, boards, and commissions.
This Front Desk Coordinator (Administrative Assistant II) will provide front desk office support to the DOL. This person will also be responsible for managing mail received via United State Postal Service (USPS), delivery services, and e-filing. Specific responsibilities include:
Front Desk Office Support
Greet visitors to the Department of Law
Answer and direct calls received on the main telephone line
Collect call tracking data, such as total number of calls, call @types, and other relevant call information
Provide timely and professional response to voicemail messages
Accept deliveries and service of processes for the Department
Document Receiving, Sorting and Distribution
Sort and distribute USPS mail and e-filings daily to appropriate sections
Oversee mail and e-filing processes
Accept and route Service of Process, deliveries and packages for the Department
Recruits and trains backup for mail distribution to ensure adequate coverage
Log in service of process and other documents
Miscellaneous Office Duties
Support operational functions by assisting with unit and administrative tasks (e.g. make photocopies and produce written documents such as reports, spreadsheets, and other related materials as requested)
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
WHAT WE ARE LOOKING FOR
Minimum Qualifications: Please document all relevant experience in detail on your application. Experience will not be inferred or assumed. Any part-time experience listed will be prorated.
Two years of administrative assistant or clerical support in a professional office setting as the main function of your job. This experience must include providing exceptional customer service and managing a high volume of calls.
OR
Education and Experience:
A combination of related education and/or relevant experience in administrative assistant or clerical support in a professional office setting as the main function of your job totaling two years.
Qualified applicants must have at least one year of administrative assistant/office clerical support experience.If qualifying under the substitution, you will be required to provide a copy of your transcripts.
Note: Candidates possessing a foreign degree must submit a translation (evaluation) of their degree from an accredited institution, such as The National Association of Credential Evaluations Services in order to be given credit for the degree.
Required Competencies:
Demonstrated attention to detail to ensure accuracy, thoroughness, and consistency of all work product
Strong interpersonal skills and ability to work collaboratively on a team
Demonstrated customer service skills and ability to de-escalate situations
Time management skills, including the ability to adapt as needed to meet shifting priorities and deadlines
Proficiency in MS Office, including Word, Excel, and Outlook
Excellent oral and written communication skills
Organizational skills, including the ability to plan and prioritize tasks
Preferred Qualifications: In addition to the minimum qualifications, the preferred applicant will also demonstrate and clearly describe the following skills and experience in their job application:
Experience working with confidential information
Experience working for executives, including escorting guests, answering calls, and drafting correspondence
Advanced proficiency working with Microsoft Suite (Word, Excel, PowerPoint, Access, Outlook, Teams and SharePoint)
Experience working in a mail room or managing mail distribution
Additional experience beyond the two years providing administrative support.
Conditions of Employment:
Applicants must pass a thorough background investigation prior to appointment.
The position will be required to work in the office 5 days per week (Monday -Friday) from 8:00 am - 5:00 pm.
Appeal Rights: If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.
An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email, US Mail, faxed or hand delivered within ten (10) calendar days from your receipt of notice or acknowledgement of the department's action.
For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board go to spb.colorado.gov or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures , Chapter 8, Resolution of Appeals and Disputes , at spb.colorado.gov under Rules.
Supplemental Information
HOW TO APPLY
Required Application Materials:
A completed State of Colorado Application: Applicants are responsible for ensuring that the application provided is fully completed and clearly describes their education, training and experience as it relates to this position. Applications left blank or marked "See Resume" will not be considered.
Current Resume
Cover Letter detailing your interest in the position.
Your application will be reviewed by a qualified Human Resources Specialist to determine if you meet the minimum qualifications for this position. If your application does not demonstrate that you meet the minimum requirements, you will be notified that you will not proceed in the selection process for this position. If your application is rejected and you have questions, you may contact Mercedes Chansisourath at mercedes.chansisourath@coag.gov .
Assessment Information :
Colorado Revised Statutes require that all state employees be hired and promoted through comparative analysis of merit and fitness. Upon meeting the minimum qualifications, the next phase of the process is typically a structured application/resume review by a panel of subject matter experts against the job duties and/or preferred qualifications in this job announcement to determine technical competence, depth and breadth of experience and potential job fit.
Technical Competence - Technical experience as it relates to the duties outlined in this job announcement.
Depth and Breadth of Experience - Experience that covers multiple areas outlined in this job announcement and demonstrates the level of responsibility assigned.
Job Fit - Experience will be evaluated to determine how well experience aligns with and meets the business needs of this position. Current experience is preferred.
It is imperative that the "Work Experience" section of your application is complete and specifically addresses your qualifications, experience, work product, and accomplishments as they relate to the Description of the Job, Minimum Qualifications, and Preferred Qualifications as listed above. Failure to include adequate information or follow instructions by the closing date may result in your application not being accepted and/or may affect your inclusion in the final pool of eligible applicants as the materials may be used to identify a top group for additional assessment or establish an eligible list for referral to the hiring manager for final consideration.
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
The Department of Law is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Julie Christopher, at hr.coag.gov.
The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits
Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.
01
Applicants for State of Colorado classified positions must be current residents of Colorado. Are you a current resident of the State of Colorado who can provide proof of Colorado residency?
Yes
No
02
A resume and cover letter are required along with the completed employment application. These documents can be submitted using the "Attach" feature. Please confirm that you have submitted all required documents. If you are qualifying under a degree substitution, you must also include a copy of your transcripts.
Yes
No
03
Please describe your experience providing exceptional customer service and managing a high volume of calls in an administrative role. In your response, please include your place of employment.
04
Do you acknowledge this is an in-office Monday through Friday (5 days a week) position?
Yes
No
Required Question
Employer
State of Colorado
Address
See the full announcement by clicking
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Website
https://careers.colorado.gov/
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