This job was posted by https://www.kansasworks.com : For more
information, please see: https://www.kansasworks.com/jobs/13234464
RESPONSIBILITY OUTLINE
Job Title Computer Systems Intern
Department Infrastructure Services Pay Status Hourly
Reports To Computer Systems Administrator FLSA Category Nonexempt
Location Various
SUMMARY
Assist the Infrastructure Services team in supporting users,
maintenance, modification,
installation, testing, and implementation of new or existing computer
hardware, network
equipment, and software.
Essential Responsibilities
Helpdesk Incident & Change Management
Assist with the management and completion of incident requests and
system changes
adhering to policies and procedures outlined by Infrastructure Services.
System/Software/Hardware Support
Learn and perform basic installation and maintenance on computers,
peripheral
equipment, and hardware and software.
Become familiar with analyzing, troubleshooting, and resolving technical
operational
problems related to hardware and software problems in a timely manner.
Assist with system conversions and technology upgrades.
Interface with vendors to troubleshoot and resolve software and hardware
issues.
Mobile Device Management
Learn current software suites to assist with the management of mobile
devices that are
connected to Sunflower Electric Power Corporations (Sunflower)
infrastructure.
Help Sunflowers employees to troubleshoot and replace mobile devices.
Security
Follow administrative plans to meet specific needs and security of
Sunflower Electric.
Monitor network security hardware and software alerts.
Assist team in performing a root cause analysis when high/critical
incidents are
processed.
Safety
Sunflower employees are expected to approach their personal safety and
their
coworker\'s safety with a positive attitude and commitment. Sunflower
employees will
maintain the highest level of responsibility and accountability in
compliance with all
safety policies, practices and procedures to ensure a safe working
environment.
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This includes properly maintaining and caring for applicable safety gear
and equipment;
identifying, correcting or assisting in resolving safety concerns,
including communicating
all hazardous conditions; reporting all injuries and near misses
immediately to
appropriate personnel; and understanding and complying with the
Clearance Procedure
as applicable.
Culture
Demonstrate personal responsibility and a commitment to Sunflowers
culture and core
values of technical competency, respect and dignity, accountability,
integrity,
trustworthiness, and servant leadership to empower or otherwise enable
others to
optimally perform their job responsibilities. Demonstrate and promote
ethics and
behaviors consistent with Sunflower\'s culture, Board policies, and
business practices.
Understand and fulfill the role and responsibility for all internal
policies and procedures
of the company to comply with laws, rules, and regulations.
Other Responsibilities
Perform other tasks as assigned or required to support Sunflowers
mission and
operations.
Qualifications
Education and Experience
Currently enrolled in an associate, technical, or higher-level computer
science,
information systems, or other computer-related field or one-year
relevant computer
troubleshooting experience, or an equivalent combination of education
and experience.
Knowledge, Skills, Abilities
Quick learner and able to apply new skills immediately.
Self-starter and can work independently.
Basic keyboarding skills.
Basic knowledge of Office 365, networking, desktop operating systems,
and internet
applications.
Basic knowledge of SharePoint preferred.
Able to prioritize tasks and complete user submitted incident requests.
Able to analyze information and form logical conclusions and root causes
of problems.
Able to work effectively with team members and other departments while
performing
essential responsibilities
Written, verbal, and interpersonal communication skills at the level
required to
successfully perform the essential responsibilities of the position.
Able to operate computers and associated programs at the level required
to
successfully perform the essential responsibilities of the position.
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Other
Possess and maintain a valid drivers license.
Able to travel to all Sunflower sites and attend training and meetings
out of state as
needed.
Regular and prompt attendance is required.
Able to work overtime, both scheduled and/or unscheduled.
This outline is not all inclusive but rather serves as a general
overview of the current
business needs. Experience guidelines are not the sole basis for
awarding this position
and substitutions may be made as they relate to the essential functions,
duties, and
responsibilities of this position.
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