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https://illinoisjoblink.illinois.gov/jobs/12664697
ESSENTIAL DUTIES AND RESPONSIBILITIES
Handles incoming and outgoing communication in a timely manner on
behalf of the Mobile Crisis Response Unit.
Maintain accurate crisis documentation systems and providing the
Director reports based on that documentation.
Assisting with the on-boarding process of new staff which includes
having a working knowledge of departmental databases, spread sheets,
new hire binders, and providing office supplies, etc. Organizes and
maintains employee files and records as well as possible new hire
documentation.
Organizing department meetings which includes securing dates, times,
and locations for the meetings to occur, creating agendas, taking
minutes, and also prepping by providing needed supplies/materials
for the meeting.
Reviews and prepares documents for all internal and external
meetings in a timely manner (maintaining the agenda, and meeting
minutes).
Responsible for meeting follow up by taking meeting notes,
transcribing, and distributing meeting minutes in a timely manner to
staff after obtaining approval from the Director.
Proficient in the use of Microsoft Office which includes formatting
and creating documents, spread sheet, reports, memos, presentations,
flyers, and graphics as needed.
Provides historical reference by maintaining accurate paper and
electronic department files.
Manages projects on behalf of the Mobile Crisis Response Unit, and
assist with auditing files.
Provides high quality customer service to all internal and external
participants, community partners, and staff.
Assist with inter office correspondence by coordinating the internal
and external delivery of referrals, mailing documents, and acting as
the liaison with any communications between the department,
participants, families, community partners via phone, fax, and in
person.
Maintaining department office supplies, and completes all vouchers,
expense reports, and purchase orders by established deadlines.
Sending important reminders to staff for calendar events, trainings,
immunizations, etc.
Update Community resource binders for Linkage and Referrals within
the community that Crisis responders share with families.
Checking MCRU emails, voicemails, e-Fax, and scan documents daily to
ensure case managers receive the documentation and information for
the post crisis follow-up for aftercare services with participants.
Provide required department documentation (i.e., mileage, time
sheets, etc.) as indicated by agency protocols.
Complete all required Federal, IDHS and Agency Core Curriculum and
Mandated Reporter trainings, meetings and workshops as required.
Maintain important department schedules for mandatory agency
compliance deadlines and renewals.
Performs all other duties and projects as assigned.
TRAUMA INFORMED CARE
Ensure that all employees are using a trauma informed approach to all of
their work duties that include the 5 Ss. This approach sets a high
priority for staff and client:
Safety (physical and emotional safety)
Self-regulation (ability to manage ones own emotions so they do not
interfere with the helping process)
Supportiveness (building relationships with clients that are
respectful and caring)
Strengths (seeking to identify positive traits of all clients)
Self-care (resolve any secondary stress reactions)
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform
each essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
EDUCATION and/or EXPERIENCE
Bachelors degree preferred; Previous administrative assistance
experience required.
LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short
correspondence, and memos. Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group
situations to employees of the organization.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure,
using whole numbers, common fractions, and decimals. Ability to compute
rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY
Ability to apply common sense understanding to carry out detailed but
uninvolved written or oral instructions. Ability to deal with problems
involving a few concrete variables in standardized situations.
PERFORMANCE IMPROVEMENT
Ability to understand and demonstrate Aunt Martha\'s 4-step Performance
Im
