Summary
Job title: Field Services Technician
Job ID: 202596210002
Department: Operations/IT Service Center
Location: TX-Irving
Description
Summary:
Consolidated Electrical Distributors Inc. (CED) is one of the largest electrical solutions distributors and product suppliers in the country and we are seeking a Field Services Technician for CED's Field Services team. Located in Irving TX, the Field Services team is responsible for IT support for CED's 700+ locations across thecountry . The successful candidate will have experience providing support for and maintaining IT networks, infrastructure, and Microsoft technologies. CED is focused on finding the best talent as we continue to grow and build upon the success that was started in 1957.
The position will work with CED profit center employees both remotely and on-site, CED management, system engineers, software developers, the IT help desk, and IT project managers to support and maintain these IT systems and networks.
Reports to: IT Operations Manager
Minimum Qualifications:
2+ years of experience in various IT operations disciplines including Active Directory, LAN administration, desktop support, email systems and server administration.
3+ years of experience in installing, configuring, troubleshooting, and repairing computers, printers, and software.
Established experience and a passion for providing exceptional customer service.
Confidence interacting with a wide range of people from clerical staff, network specialists, developers, senior management, and vendors.
Proven troubleshooting skills.
Physical qualifications required to perform the job function to lift up to 50 lbs., climb stairs, sit for long periods of time.
Proficiency to read, write and communicate orally the English language, especially I.T. technical terms and concepts.
Ability to use Microsoft Word, Excel, and Outlook.
Competence to operate a personal computer, printers, and external computer peripherals.
Must possess ability to work under pressure.
Must possess ability to multi-task.
Ability to organize multiple work tasks and prioritize them to meet specific deadlines.
Ability to travel for long periods of time using automobiles and public aircrafts.
Ability to travel away from home over weekends and after hours (approximately 10% of the time).
Preferred Qualifications:
Bachelor's Degree or equivalent
Experience in supporting VMs on a VMWare Infrastructure.
Experience with utilizing support ticketing systems.
Working Conditions:
Office environment, with approximately 10% travel required.
Requires occasional after-hours and weekend work.
Supervisory Responsibilities: No
Essential Job Functions:
Provide remote and onsite technical desktop and Local Area Network support to CED's employees
Perform remote and onsite support for store startups, acquisitions, and other conversion activities
Provide life cycle testing and evaluation of computer equipment and commercial desktop software
Assist in certification of all hardware and software in CED infrastructure
Repair computer workstations and servers
Performs other tasks as assigned
CED is an Equal Opportunity Employer - Disability | Veteran
Other Compensation:
The following additional compensation may be applicable for this position:
Profit Sharing
Benefits:
Benefits available for this position are:
Insurance - Medical, Dental, Vision Care for full-time positions
Disability Insurance
Life Insurance
401(k)
Paid Sick Leave
Paid Holidays
Paid Vacation
Health Savings Account (HSA) and matching
Dependent Care Flexible Spending Account (FSA)
Teledoc
Paid Pregnancy & New Parent Leave
