This job was posted by https://www.vermontjoblink.com : For more
information, please see: https://www.vermontjoblink.com/jobs/1253370
Overview
Who We Are:
The Economic Services Division (ESD) is responsible for the
administration of benefits to help Vermonters meet their basic needs.
ESD is one of 6 divisions under the Department for Children and Families
(DCF) which is one of the largest departments (1000 employees) within
the largest agency (Agency of Human Services) in the state of Vermont.
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ESD Leadership recognizes that the division\'s biggest resource is our
staff and is committed to continuously looking at ways to strengthen and
support our workforce.
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This position is located in the Burlington district office which is
known for teamwork, strong community partnerships and office comradery.
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The Role:
The Benefit Programs Specialists (BPS) primary role is to determine
eligibility of those who have applied for benefits. The BPS is also
responsible for providing timely and accurate benefits to those who meet
the criteria. ESD is looking for someone to join this team who:
can demonstrate empathy, concern, and respects for all customers
is a critical thinker who can apply program rules to complex and dynamic
situations
thrives in a busy work environment and assisting customers over the
phone
has experience working with individuals who may be distraught and
emotional
enjoys working on a team
is open to learning new technology
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What we offer
We may offer flex scheduling or alternative work schedules based upon
policy
11 paid holidays, plus sick and vacation time
Excellent, health, dental, and vision insurance for employees and their
families.
Retirement plans, including a pension
Parental leave for all new parents, including adoptions
Working with a staff who is dedicated to supporting children and
families, including your own.
Environmental Factors
Duties are primarily performed in an office setting, but private means
of transportation should be available for necessary travel to training
and/or meetings. Workload is typically heavy with a constant need for
prompt, accurate decisions. Incumbents must be organized and able to
function independently while balancing competing priorities. Clientele
can present with a variety of challenges resulting in a need to calmly
and professionally manage situations in which applicants may be in a
heightened emotional state, angry, frustrated, unable to communicate,
and/or discouraged.
