Requisition ID # 164318
Job Category: Engineering / Science
Job Level: Individual Contributor
Business Unit: Information Technology
Work Type: Hybrid
Job Location: Oakland
Department Overview
PG&E is more than the traditional pipes and wires that deliver gas and electricity to customers. The Company operates and maintains an extensive technology footprint that supports around 10 million electric and natural gas customers, over 1,000 software applications, a distributed network infrastructure with over 5,000 miles of fiber optic cables, and many thousands of devices used by employees in the delivery of services.
The Information Technology (IT) organization provides a strategic IT orientation, assesses and acquires relevant technologies, and identifies opportunities to use information technology to provide improved levels of service to PG&E employees and customers. Enterprise Strategy and Architecture (ES&A), within IT, provides strategic direction and an innovation on-ramp for new technologies in order to enable the important work that PG&E does.
Position Summary
The IT Technical Writer, Associate position involves developing and editing documents for internal and external clients, updating content on Windows SharePoint Services sites, and supporting document management structures. Responsibilities include identifying documentation needs, collaborating with Subject Matter Experts, and producing final documents using standardized templates. Deliverables include editing technical manuals, compliance materials, collateral materials, and instructional materials. Qualifications include a high school diploma (minimum) or a BA/BS in a related field (desired), 1-3 years of relevant experience, excellent communication skills, and familiarity with MS Office, SharePoint, Documentum, and Adobe Acrobat Professional.
PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual hourly rate paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.
The salary range for this position is from $60,000 to $90,000
Job Responsibilities
Content Management
Develops and edits documents for internal/external clients
Updates content on Windows SharePoint Services (WSS) sites
Supports document management structures, adheres to document retention processes, and assists in maintaining departmental document systems
Document/Project Management
Identifies client's documentation/business needs, scope, audience, deadlines and key stakeholders for internal departmental projects
Contributes to solutions as required
Collaborates with Subject Matter Experts (SMEs) on document development and editing
Edits document content and participates in reviews and revisions
Produces final internal departmental documents using standardized templates and established formats
Deliverables
Edits technical Manuals and Guides, including Administration, Configuration, Installation, Operation, Standards, Guidelines, Procedure, Process, and User
Edits Compliance material, including Configuration Manuals (CMs), Process Manuals (PMs), Disaster Recovery Plans (DRPs), Operations Level Agreements (OLAs), and Service Level Agreements (SLAs)
Edits collateral material, such as executive/customer presentations, communication plans, brochures, white papers, and leave-behinds
Edits instructional material, including manuals, tutorials, job aids, etc.
Qualifications
Minimum:
BA/BS in Computer Science, English, Technical Writing or any related field
Desired:
1-3 years of experience in content management, process improvement, and project management in the development of a wide range of IT documentation deliverables
Excellent written and oral communication skills
Familiar with MS Office
Basic knowledge of MS SharePoint, Documentum, and Adobe Acrobat Professional
Basic understanding of IT platforms
Ability to work independently and manage multiple projects simultaneously
Strong attention to detail and organizational skills
Ability to collaborate effectively with cross-functional teams, including developers, product managers, and other stakeholders
Purpose, Virtues and Stands
Our Purpose explains "why" we exist:
Delivering for our hometowns
Serving our planet
Leading with love
Our Virtues capture "who" we need to be:
Trustworthy
Empathetic
Curious
Tenacious
Nimble
Owners
Our Stands are "what" we will achieve together:
Everyone and everything is always safe
Catastrophic wildfires shall stop
It is enjoyable to work with and for PG&E
Clean and resilient energy for all
Our work shall create prosperity for all customers and investors
More About Our Company
EEO
Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer that actively pursues and hires a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.
Employee Privacy Notice The California Consumer Privacy Act (CCPA) goes into effect on January 1, 2020. CCPA grants new and far-reaching privacy rights to all California residents. The law also entitles job applicants, employees and non-employee workers to be notified of what personal information PG&E collects and for what purpose. The Employee Privacy Notice can be accessed through the following link: Employee Privacy Notice
PG&E will consider qualified applicants with arrest and conviction records for employment in a manner consistent with all state and local laws.
