The Counter Sales Associate (CSA) provides individual support services for all phases of the order fulfillment process to Airgas customers primarily over the telephone both locally and for remote locations in a region. The CSA promotes long-term customer relationships and provides superior customer service through support to include sales, order entry, negotiation of pricing, master file maintenance, and problem resolution, expediting and product research with vendors and coordination with internal departments including field sales.
Solicits sales from walk-in and telephone call-in customers assisting customers with identification of product needs and locating merchandise.
Accurately completes and files all required paperwork on a timely basis. Documents sales, quotes or other information.
Enters sales & quote data into the computer and researches information for customers using the computer system.
Receives payment for merchandise or services sold and enters sale into the computer. Responsible for payments received and adhering to all administrative and accounting related procedures.
Wraps and bags purchases and helps customers load merchandise into their vehicles.
Provides warehouse support for shipping & receiving, inventory stocking, cleaning, labeling, or other tasks.
Restocks store merchandise as needed. Arranges stock on shelves or racks in sales area and keeps merchandise in order. Marks or tickets merchandise.
Follows all safety procedures. Uses established safety procedures for cylinder handling during exchanges and storage of cylinders.
Maintains showroom cleanliness by procedures set forth by management.
Maintains current price documentation and product literature as it becomes available. Keeps product knowledge current.
Other duties and projects as assigned.
REQUIREMENTS:
HS Diploma or equivalent required.
Minimum of 2 years of previous product, warehouse and/or sales related experience and/or training (or equivalent combination of education and experience).
Intermediate knowledge of Google and/or MS Office Applications.
Excellent customer service skills.
Ability to work independently and under some pressure to meet deadlines.
Lives by Airgas safety programs, OSHA, and all related rules, regulations, procedures which are applicable to this position's responsibilities.
Strong background in gas, welding and safety supply industry with retail experience, a plus.
