Call Center Representative
Location: New Brunswick, NJ, US
Job ID: ATR 17425
Job Description
Job Title: Call Center Representative
Job Location: New Brunswick, NJ (Hybrid)
Eligibility/Clearance: Must be authorized to work in the US
Job Description:
Our client manages energy efficiency programs and is seeking an
energetic Call Center Customer Service Representative (CSR) to educate
and inform residential, commercial, and industrial customer,
contractors, and raters by answering incoming calls, responding to
emails, and making outbound calls to utility customers that have
expressed interest in participating in energy efficiency programs.
Receive and log incoming calls, emails, physical mail, transfer
calls, document project application information and send
acknowledgments to customers and contractors.
Re-route calls and emails to appropriate program staff.
Answer customer and contractor calls using standardized scripts and
call center software.
Using excellent communication skills and a positive attitude,
address customer and contractor inquiries while operating within a
dynamic and collaborative team environment.
Update and maintain accurate data via CRM systems, to include but
not limited to: Customer contact information, project details and
notes, and scheduling information.
Coordinate and track the details for multiple on-going projects in
various stages.
Other administrative duties as assigned.
BASIC QUALIFICATIONS
Minimum Requirements?
Residency in the state of New Jersey
3+ years administrative assistant, customer service representative,
or related experience
High school diploma/GED
Possesses excellent verbal and written communication skills.
Intermediate proficiency in MS Office tools (i.e., Outlook, Excel,
Word, SharePoint, Teams).
Able to communicate in written and verbal English clearly and
effectively.
Demonstrate ability to manage multiple tasks to meet short
turnaround times while adhering to strict quality control
standards.
Ability to multitask and work independently as well as effectively
within a team environment.
Flexible, attentive, and responsive to changing operational
procedures and customer needs.
Must be willing to work a non-standard work shift if required.
DESIRED SKILLS
Demonstrates strong computer skills with proficiencies in Microsoft
Office and internet searches. Ability to quickly learn proprietary
software.
Experience using a CRM or similar system to track customer and/or
project details.
Possesses strong organizational skills and the ability to meet
deadlines. Ability to identify opportunities for process
improvement and use creative problem-solving skills to make
recommendations.
Basic knowledge of real estate building @types including residential,
multifamily and/or commercial buildings
Ability to understand, interpret, and apply technical information.
Detail orientated and able to manage multiple tasks simultaneously.
Ability to plan, organize and prioritize work with minimal
direction.
Previous experience in energy efficiency and/or utility sector.
May be expected to draft call scripts and training documents.
Bilingual English/Spanish speaking experience preferred.
EXPERIENCE MINIMUM
3+ years administrative assistant, customer service representative, or
related experience
EDUCATION REQUIREMENTS
High school diploma/GED or Advanced education such as Associates,
Bachelor's, or higher degree in Business Management, Business
Administration, Communication, or related field.
Arena Technical Resources, LLC, (ATR) is an Equal Opportunity Employer
(EOE) who will provide equal employment opportunity to employees and
applicants for employment without regard to race, ethnicity, religion,
color, sex, pregnancy, national origin, age, veteran status, ancestry,
sexual orientation, gender identity or expression, marital status,
family structure, genetic information, or mental or physical disability.
First Name
Required
Last Name
Required
Email Address
Required
Phone Number
CountryNoneAfghanistanÅland IslandsAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBonaire, Sint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBritish Virgin IslandsBruneiBulgariaBurkina FasoBurundiCabo VerdeCambodiaCameroonCanadaCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos (Keeling) IslandsColombiaComorosCongoCongo-BrazzavilleCook IslandsCosta RicaCôte d'IvoireCroatiaCubaCuraçaoCyprusCzechiaDemocratic People's Republic of KoreaDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEthiopiaFalkland IslandsFaroe IslandsFederated States of MicronesiaFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard Island and McDonald IslandsHondurasHong KongHungaryIcelandIndiaIndonesiaIraqIrelandIslamic Republic of IranIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKuwaitKyrgyzstanLao People's Democratic RepublicLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacaoMacedoniaMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorthern Mariana IslandsNorwayOmanPakistanPalauPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarRepublic of KoreaRepublic of MoldovaReunionRomaniaRussiaRwandaSaint BarthelemySaint Helena, Ascension and Tristan da CunhaSaint Kitts and NevisSaint LuciaSaint MartinSaint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint Maarten (Dutch part)SlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia and the South Sandwich IslandsSouth SudanSpainSri LankaState of PalestineSudanSurinameSvalbard and Jan MayenSwazilandSwedenSwitzerlandSyriaTaiwanTajikistanThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkeyTurkmenistanTurks and Caicos IslandsTuvaluU.S. Virgin IslandsUgandaUkraineUnited Arab EmiratesUnited KingdomUnited Republic of TanzaniaUnited StatesUnited States Minor Outlying IslandsUruguayUzbekistanVanuatuVaticanVenezuelaVietnamWallis and FutunaWestern SaharaYemenZambiaZimbabwe
State/ProvinceNone
City
ZIP/Postal Code
Resume
Choose File...
Required, maximum file size is 512KB, allowed file @types are doc, docx, pdf, odf, and txt
Message
Success!
Your application was successfully sent!
