Call Center Representative

Location: New Brunswick, NJ, US

Job ID: ATR 17425

Job Description

Job Title: Call Center Representative

Job Location: New Brunswick, NJ (Hybrid)

Eligibility/Clearance: Must be authorized to work in the US

Job Description:

Our client manages energy efficiency programs and is seeking an

energetic Call Center Customer Service Representative (CSR) to educate

and inform residential, commercial, and industrial customer,

contractors, and raters by answering incoming calls, responding to

emails, and making outbound calls to utility customers that have

expressed interest in participating in energy efficiency programs.

Receive and log incoming calls, emails, physical mail, transfer

calls, document project application information and send

acknowledgments to customers and contractors.

Re-route calls and emails to appropriate program staff.

Answer customer and contractor calls using standardized scripts and

call center software.

Using excellent communication skills and a positive attitude,

address customer and contractor inquiries while operating within a

dynamic and collaborative team environment.

Update and maintain accurate data via CRM systems, to include but

not limited to: Customer contact information, project details and

notes, and scheduling information.

Coordinate and track the details for multiple on-going projects in

various stages.

Other administrative duties as assigned.

BASIC QUALIFICATIONS

Minimum Requirements?

Residency in the state of New Jersey

3+ years administrative assistant, customer service representative,

or related experience

High school diploma/GED

Possesses excellent verbal and written communication skills.

Intermediate proficiency in MS Office tools (i.e., Outlook, Excel,

Word, SharePoint, Teams).

Able to communicate in written and verbal English clearly and

effectively.

Demonstrate ability to manage multiple tasks to meet short

turnaround times while adhering to strict quality control

standards.

Ability to multitask and work independently as well as effectively

within a team environment.

Flexible, attentive, and responsive to changing operational

procedures and customer needs.

Must be willing to work a non-standard work shift if required.

DESIRED SKILLS

Demonstrates strong computer skills with proficiencies in Microsoft

Office and internet searches. Ability to quickly learn proprietary

software.

Experience using a CRM or similar system to track customer and/or

project details.

Possesses strong organizational skills and the ability to meet

deadlines. Ability to identify opportunities for process

improvement and use creative problem-solving skills to make

recommendations.

Basic knowledge of real estate building @types including residential,

multifamily and/or commercial buildings

Ability to understand, interpret, and apply technical information.

Detail orientated and able to manage multiple tasks simultaneously.

Ability to plan, organize and prioritize work with minimal

direction.

Previous experience in energy efficiency and/or utility sector.

May be expected to draft call scripts and training documents.

Bilingual English/Spanish speaking experience preferred.

EXPERIENCE MINIMUM

3+ years administrative assistant, customer service representative, or

related experience

EDUCATION REQUIREMENTS

High school diploma/GED or Advanced education such as Associates,

Bachelor's, or higher degree in Business Management, Business

Administration, Communication, or related field.

Arena Technical Resources, LLC, (ATR) is an Equal Opportunity Employer

(EOE) who will provide equal employment opportunity to employees and

applicants for employment without regard to race, ethnicity, religion,

color, sex, pregnancy, national origin, age, veteran status, ancestry,

sexual orientation, gender identity or expression, marital status,

family structure, genetic information, or mental or physical disability.

First Name

Required

Last Name

Required

Email Address

Required

Phone Number

CountryNoneAfghanistanÅland IslandsAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBonaire, Sint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBritish Virgin IslandsBruneiBulgariaBurkina FasoBurundiCabo VerdeCambodiaCameroonCanadaCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos (Keeling) IslandsColombiaComorosCongoCongo-BrazzavilleCook IslandsCosta RicaCôte d'IvoireCroatiaCubaCuraçaoCyprusCzechiaDemocratic People's Republic of KoreaDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEthiopiaFalkland IslandsFaroe IslandsFederated States of MicronesiaFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard Island and McDonald IslandsHondurasHong KongHungaryIcelandIndiaIndonesiaIraqIrelandIslamic Republic of IranIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKuwaitKyrgyzstanLao People's Democratic RepublicLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacaoMacedoniaMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorthern Mariana IslandsNorwayOmanPakistanPalauPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarRepublic of KoreaRepublic of MoldovaReunionRomaniaRussiaRwandaSaint BarthelemySaint Helena, Ascension and Tristan da CunhaSaint Kitts and NevisSaint LuciaSaint MartinSaint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint Maarten (Dutch part)SlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia and the South Sandwich IslandsSouth SudanSpainSri LankaState of PalestineSudanSurinameSvalbard and Jan MayenSwazilandSwedenSwitzerlandSyriaTaiwanTajikistanThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkeyTurkmenistanTurks and Caicos IslandsTuvaluU.S. Virgin IslandsUgandaUkraineUnited Arab EmiratesUnited KingdomUnited Republic of TanzaniaUnited StatesUnited States Minor Outlying IslandsUruguayUzbekistanVanuatuVaticanVenezuelaVietnamWallis and FutunaWestern SaharaYemenZambiaZimbabwe

State/ProvinceNone

City

ZIP/Postal Code

Resume

Choose File...

Required, maximum file size is 512KB, allowed file @types are doc, docx, pdf, odf, and txt

Message

Success!

Your application was successfully sent!

Arena Technical Resources, LLC

Latest Jobs

Call Center Representative