Organizational Mission: We believe Fridley will be a safe, vibrant, friendly and stable home for families and businesses to be achieved by focusing on the core values of being responsive, driven and friendly. Job Summary: Provides customer service and administrative support for the Community Development Department. Scope of Responsibility: Responsible to provide customer service and perform administrative tasks, including processing licenses and permits, for the Department. Essential Duties and Responsibilities: 1. Provides customer service in-person, telephone and e-mail as first point of contact. a. Assists in resolving questions and concerns for customers, contractors, staff and other agencies. 2. Processes, routes for approval, and issues business licenses and permits. a. Assures accordance with related ordinances, regulations, and established procedures. b. Calculate and process fees for contractors. c. Researches and verifies records of contractors. d. Issues or renews business licenses in accordance with the City Code. 3. Researches, compiles, creates, and maintains information related to business licensing, building permitting, and other Community Development-related topics. 4. Enters data, records, payments, and other information into permitting and licensing software system. 5. Enters, scans, and maintains data and electronic files related to licensing, permitting, and other Community Development functions for record retention purposes. 6. Prepares and proofs reports for new construction and each of the basic trades for submission to city staff, management, and other agencies. 7. Collects and processes payments, processes invoices, reconciles receipts, and produces and proofs daily revenue reports for submission to the Finance Department. 8. Provides administrative support for the Department, including data entry, preparation of correspondence and mass mailings, compiling data and reports, and similar tasks. 9. Coordinate with staff for approval or denial of licenses and permits. 10. Schedule building inspections in coordination with Building Inspection Division staff. 11. Reviews and responds to simple data requests related to Community Development functions. 12. Performs other duties as assigned or apparent.
