Description
We are in the search for a Customer Service Administrative Assistant in Indianapolis, Indiana. In this role, you will assist with customer inquiries, maintain customer records, and assist with data entry and general administrative support.
Responsibilities:
Managing incoming communications (phone calls, emails, etc.)
Organizing and maintaining files and records- Primarily in MS Excel
Data entry and database management
Assisting with project coordination and reporting
Providing general office support to our Customer Service Representatives as needed
Display excellent time management and rapidly switch between tasks amidst shifting priorities
Requirements
Requirements:
Prior experience in a customer service role is necessary.
Excellent communication skills, both written and oral, to effectively address customer needs are required.
The ability to multitask and manage time effectively to meet deadlines is essential.
Exceptional problem-solving skills and the ability to handle customer complaints or issues with tact and diplomacy are needed.
Strong computer skills, including proficiency in Microsoft Office Suite and customer relationship management software, are required.
The ability to work in a fast-paced environment and adapt to changing priorities is necessary.
A customer-focused approach and the ability to build and maintain strong relationships with clients is required.
Excellent organizational skills are necessary to manage multiple customer accounts effectively.
A willingness to continuously learn and stay updated on product knowledge and industry trends is required.
Bilingual or multilingual skills will be considered beneficial.
TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) .
