Job Title: Service CoordinatorJob Description
We are seeking a dedicated Service Coordinator to provide exceptional customer support by efficiently coordinating resources and managing service repair processes. The ideal candidate will have strong administrative skills and be capable of handling multiple tasks, ensuring client satisfaction through effective communication and resource management.
Responsibilities
Provide customer support by efficiently coordinating resources from Service Repair Engineers/Technicians, Logistics, and internal/external resources.
Provide administrative assistance in ERP system management and transactions to ensure the client's system requirements are met in the service/repair process.
Serve as the initial point of customer contact (via email, phone, or web links) for service & support activities.
Promptly answer telephone and email inquiries, forwarding to internal groups & or staff as applicable.
Review and process customer purchase orders for service parts.
Review, verify, & coordinate necessary set-up for billable service processing.
Update ERP system to reflect changes required for medical devices and customer status.
Communicate with customers regarding service requests for timely dispatch/return of loaner devices.
Generate Service Repair and Support activity reports as requested by management.
Work closely with relevant parties (internal & external) to coordinate solutions and respond to customers.
Provide daily customer support via phone and email, including initial guidance and general inquiries.
Process Customer Purchase Orders-Service Parts, Preventative Maintenance, and repairs.
Perform other related duties as assigned.
Essential Skills
Dispatch
Administrative support
Purchase order processing
Invoicing
ERP system management
Customer service
Additional Skills & Qualifications
Good job tenure (no more than 3 jobs in 5 years)
Familiarity with purchase orders
Experience in a role with multiple tasks
ERP experience (preferred)
Proven attendance record
Ability to work well in a team setting
Organized and able to prioritize tasks
Work Environment
The work environment is in-office, Monday through Friday from 9am to 6pm. The team consists of three other members, and the person will be the fourth team member along with the manager. Training will last 2-3 weeks and includes online training to familiarize the new hire with the device/product, shadowing, and job aids over the first couple of weeks.
Pay and Benefits
The pay range for this position is $24.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision- Critical Illness, Accident, and Hospital- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available- Life Insurance (Voluntary Life & AD&D for the employee and dependents)- Short and long-term disability- Health Spending Account (HSA)- Transportation benefits- Employee Assistance Program- Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Indianapolis,IN.
Application Deadline
This position is anticipated to close on Apr 30, 2025.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
