This job was posted by https://www.kansasworks.com : For more
information, please see: https://www.kansasworks.com/jobs/13213180
Description
At Emprise Bank, everything we do is focused on empowering people to
thrive. We proudly work to provide an extraordinary customer experience
to help our customers achieve their goals.
We are currently seeking a Systems Administrator to join our team in
Wichita, KS. This role is an integral part of our technology team and
will be responsible for Network Support, End User Support, Incident
Response, Procurement Support, and Communication.
A successful candidate will have:
Exemplary customer service experience
Critical and analytical thinking skills
Confident and articulate written and verbal communications skills
Initiative and strong work ethic
Technical problem resolution skills
Strong attention to detail
The ability to treat highly confidential information with utmost
urgency
An understanding of and commitment to our values
Attitude and aptitude to engage in continuous development
KEY RESPONSIBILITIES
Network Support
Supports and maintains the wide area network
Assists with the install and configuration of corporate software and
hardware
Troubleshoots general issues and repairs both software and hardware
as needed
Installs upgrades and tests corporate technology to ensure optimal
performance
Assists with the development of long-term strategies and capacity
planning for meeting future computer hardware needs
Collaborates with other network personnel to ensure efficient
operation of the companys computing environment
End User Support
Performs basic onsite analysis, diagnosis and resolution of hardware
for end users
Assists with recommendation and implementation of solutions
Documents all phases of resolution including testing, best solutions
and related follow up communication
Incident Response
Assists with performance incident responses and emergency network
outages in accordance with plans
Participates in root cause analysis and response reviews for
performance issues as needed
Updates the necessary documentation following all performance
incidents
Assists with post-incident training efforts related to systems and
hardware
Participates in the development of business continuity and disaster
recovery plans
Procurement Support
Maintains the network equipment inventory
Documents hardware failure, repair, installation and removal
Liaises with third party support and equipment providers as needed
Writes technical specifications for purchase of desktops, hardware
and other related product
ATM Maintenance
Deploy and configure new ATMs at various locations
Manager relationships with ATM vendors
Perform regular servicing, diagnose issues, and repair ATMs
Install firmware, security patches, and software updates as required
for ATMs
Ensure ATMs are secure, monitor for fraud, and fix card reader
issues
Communication
Interacts with Emprise associates and vendors relative to areas of
concern involving the technology network
Resolves operational issues for end-users and assists with end-user
questions or application inquiries
Escalates issues as needed
Other duties as assigned within the scope and responsibility of the job
Requirements
College degree OR level of education, together with industry
experience, enables the applicant to meet the job requirements
1-3 years of network engineering/operations experience required
Proficiency with full range of layer 1-7 and routing protocols,
TCP/IP protocol suite, DNS, IP space management, Internet Security,
switches, and routers required.
Experience troubleshooting and supporting Microsoft Office 365
required
Ability to be on call as needed
Experience with VMware ESXi administration, Windows server
administration, VoIP administration, Hypervisor, Cisco
networking/router, or switches ASA administration preferred
CCNA, CCNP, and/or CCIE preferred
Experience working in a managed cloud environment (Azure/AWS)
preferred
