This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13213180

Description

At Emprise Bank, everything we do is focused on empowering people to thrive. We proudly work to provide an extraordinary customer experience to help our customers achieve their goals.

We are currently seeking a Systems Administrator to join our team in Wichita, KS. This role is an integral part of our technology team and will be responsible for Network Support, End User Support, Incident Response, Procurement Support, and Communication.

A successful candidate will have:

Exemplary customer service experience

Critical and analytical thinking skills

Confident and articulate written and verbal communications skills

Initiative and strong work ethic

Technical problem resolution skills

Strong attention to detail

The ability to treat highly confidential information with utmost

urgency

An understanding of and commitment to our values

Attitude and aptitude to engage in continuous development

KEY RESPONSIBILITIES

Network Support

Supports and maintains the wide area network

Assists with the install and configuration of corporate software and

hardware

Troubleshoots general issues and repairs both software and hardware

as needed

Installs upgrades and tests corporate technology to ensure optimal

performance

Assists with the development of long-term strategies and capacity

planning for meeting future computer hardware needs

Collaborates with other network personnel to ensure efficient

operation of the companys computing environment

End User Support

Performs basic onsite analysis, diagnosis and resolution of hardware

for end users

Assists with recommendation and implementation of solutions

Documents all phases of resolution including testing, best solutions

and related follow up communication

Incident Response

Assists with performance incident responses and emergency network

outages in accordance with plans

Participates in root cause analysis and response reviews for

performance issues as needed

Updates the necessary documentation following all performance

incidents

Assists with post-incident training efforts related to systems and

hardware

Participates in the development of business continuity and disaster

recovery plans

Procurement Support

Maintains the network equipment inventory

Documents hardware failure, repair, installation and removal

Liaises with third party support and equipment providers as needed

Writes technical specifications for purchase of desktops, hardware

and other related product

ATM Maintenance

Deploy and configure new ATMs at various locations

Manager relationships with ATM vendors

Perform regular servicing, diagnose issues, and repair ATMs

Install firmware, security patches, and software updates as required

for ATMs

Ensure ATMs are secure, monitor for fraud, and fix card reader

issues

Communication

Interacts with Emprise associates and vendors relative to areas of

concern involving the technology network

Resolves operational issues for end-users and assists with end-user

questions or application inquiries

Escalates issues as needed

Other duties as assigned within the scope and responsibility of the job

Requirements

College degree OR level of education, together with industry

experience, enables the applicant to meet the job requirements

1-3 years of network engineering/operations experience required

Proficiency with full range of layer 1-7 and routing protocols,

TCP/IP protocol suite, DNS, IP space management, Internet Security, switches, and routers required.

Experience troubleshooting and supporting Microsoft Office 365

required

Ability to be on call as needed

Experience with VMware ESXi administration, Windows server

administration, VoIP administration, Hypervisor, Cisco networking/router, or switches ASA administration preferred

CCNA, CCNP, and/or CCIE preferred

Experience working in a managed cloud environment (Azure/AWS)

preferred

Emprise Bank (Circa)

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