JOB REQUIREMENTS: Job Summary/Overview Reporting to the Senior Manager
of Field Services, this role is responsible for coordinating and leading
field service activities while delivering exceptional customer
experiences. Acting as a liaison between Sales, Service teams, and
customers, the position involves scheduling, overseeing field
technicians, preparing quotes, managing invoicing, and ensuring seamless
communication throughout the service process. The ideal candidate will
be a highly organized, personable, and detail-oriented professional with
a strong background in customer support, technical knowledge, and
leadership skills. Essential Duties and Responsibilities Oversee and
support Field Service Technicians, both in-shop and on-site, ensuring
efficiency, safety, and adherence to company standards. Coordinate
scheduling, assign technicians, and maintain communication for order
verification and progress tracking. Provide exceptional customer service
by promptly addressing questions, offering solutions, and fostering
strong relationships with stakeholders. Manage and update quotes,
purchase orders, time records, work orders, and invoices. Monitor
employee performance and provide regular progress reports to enhance
satisfaction, safety, and efficiency. Train and mentor team members on
safety protocols, work processes, and company procedures. Support the
Sales Team with expo coordination and setup. Facilitate the proper
gathering, assembly, and delivery of service parts. Perform other duties
as assigned to ensure operational success. Knowledge, Skills,
Competencies, and Abilities Proficiency in Microsoft Office Suite
(Outlook, Word, Excel) and CRM platforms like Salesforce. Experience
with AutoCAD and SolidWorks is a plus. Strong analytical and
organizational skills with acute attention to detail. Ability to build
and maintain strong relationships with customers, employees, and
cross-functional teams. Exceptional written and verbal communication
skills. Demonstrated expertise in mechanical, electrical wiring, and
motor systems. Capacity to manage multiple projects, prioritize tasks,
and solve ambiguous problems effectively. A team-oriented mindset with a
passion for continuous improvement and customer satisfaction. Required
Qualifications High School Diploma or equivalent. 3+ years of experience
in a manufacturing environment or related field. 2+ years in a customer
support or field services role is preferred. EOE/AA
Minority/Female/Disability/Veteran *** APPLICATION INSTRUCTIONS:
Apply Online: ipc.us/t/ECE896FCA8644DF8
