Administrative Assistant III - DORA Hybrid
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Administrative Assistant III - DORA Hybrid
Salary
$4,154.00 - $4,983.00 Monthly
Location
Denver, CO
Job Type
Full Time
Job Number
SAA-VARIOUS-ADMIN III-4/2025
Department
Department of Regulatory Agencies
Opening Date
04/18/2025
Closing Date
4/29/2025 5:00 PM Mountain
FLSA
Determined by Position
Type of Announcement
This position is open only to Colorado state residents.
Primary Physical Work Address
1560 Broadway, Denver, CO 80202
FLSA Status
Exempt; position is not eligible for overtime compensation.
Department Contact Information
Thanh Pham: thanh.pham@state.co.us
Salary Note
Although the full salary range for this position is provided, appointments are typically made at or near the range minimum.
Hiring Pay Rate
The full salary range for this position is $49,848 - $69,792 annually ($4,154 - $5,816/monthly); hiring pay for the position is expected to be between $49,848 - $59,796 annually ($4,154 - $4,983/monthly), but will be set based on the qualifications of the candidate appointed and relevant factors.
How To Apply
Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.
Description
Benefits
Questions
Department Information
Hybrid Workplace Arrangement:
Although this position will be designated under the department's hybrid workplace program, it will still be required to report to the department office on a scheduled basis and at the discretion of the supervisor, based on business needs.
This announcement may be used to fill multiple vacancies.
The Department of Regulatory Agencies (DORA) is dedicated to preserving the integrity of the marketplace and is committed to promoting a fair and competitive business environment in Colorado.
Consumer protection is our mission.
DORA values and promotes diversity, supporting a workplace that is inclusive of people from different backgrounds and experiences; creating an environment that is reflective of our communities; promoting positive relationships; and putting forth unique perspectives to fulfill our mission.
Employer-sponsored RTD EcoPass, with offices located at Civic Center Plaza, above the RTD Civic Center station and just a few blocks from RTD light rail.
Extensive work-life programs such as flexible schedules, training and professional development opportunities on a wide variety of subjects, and more!
Employee wellness programs, including the Colorado State Employee Assistance Program (CSEAP), which provides free, confidential counseling services.
Bike-to-work programs, including access to storage lockers and bike racks.
Flexible retirement benefits, including a choice of the PERA Defined Benefit Plan or the PERA Defined Contribution Plan, plus optional 401K and 457 plans.
Medical and Dental Health Insurance for employees and optional coverage for their dependents.
Life Insurance for employees, and optional coverage for their dependents.
Paid Time Off, including 11 paid holidays.
Short- and long-term disability coverage.
Tuition assistance program.
Check out our excellent benefits (https://dhr.colorado.gov/state-employees/state-of-colorado-employee-benefits) package!
Description of Job
These positions provide administrative office support and services for various divisions, licensing boards, and programs in the Department.
Duties include, but are not limited to: the evaluation of applications and supporting documents; setting up files and entering data into systems, including licensing systems and checking for accuracy and completeness; analyzing information and documents to determine compliance with rules, regulations, and laws; contacting appropriate entities or individuals for additional information; monitoring to ensure that timeframes are met; analyzing and fulfilling requests for public documents; maintaining and preparing files for permanent records retention; organizing and preparing information for consideration by Boards and stakeholders; responding to a very high volume of inquiries from applications and other entities by telephone, email, and written communication; perform complaint intake functions; prepare board meeting agendas and follow-up; and complete other administrative duties, including: reception duties; copying and faxing; position specific automated systems; mail distribution, such as mass mailings; and other duties as assigned. Some positions may require flexibility and openness to frequently changing job duties and assignments.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
MINIMUM QUALIFICATIONS (MQs):
There are two ways to qualify for this position: 1) Experience OR 2) A Combination of Education and Experience
Option 1: Experience:
Three (3) years of full-time professional* general clerical experience in an office environment, which must include all of the following:
Experience processing applications and/or analyzing documents for completeness, correctness, and/or compliance;
Experience managing calls and/or responding to difficult customers with tact and diplomacy;
Experience working according to detailed policies, procedures, and deadlines;
Experience utilizing general PC software applications, including Microsoft Office and Google (e.g. Word, Excel, Google Docs, Google Drive, Google Forms, Google Sheets, Google Calendar, etc.).
Option 2: A Combination of Education AND Experience
Associate's Degree and Experience:Graduation from an accredited college or university with an associate's degree in business administration, general management, communication, or in a field of study related to the work assignment; AND
One (1) year of full-time professional* general clerical experience in an office environment, which must include all of the following:
Experience processing applications and/or analyzing documents for completeness, correctness, and/or compliance;
Experience managing calls and/or responding to difficult customers with tact and diplomacy;
Experience working according to detailed policies, procedures, and deadlines;
Experience utilizing general PC software applications, including Microsoft Office and Google (e.g. Word, Excel, Google Docs, Google Drive, Google Forms, Google Sheets, Google Calendar, etc.).
OR
College, university, or non-correspondence business school coursework from an accredited institution in business administration, general management, communication , or a field of study related to the work assignment may substitute for the experience on a year-for-year basis (up to three (3) years). A copy of your transcript verifying the required credits must be received by the application deadline in order to be considered.
Notes:Preferred experience will be within the last 5 years.
Describe this experience in your applicationIN DETAIL, as your experience will not be inferred or assumed. Part-time experience will be prorated. Incomplete applications, resumes, or "see résumé," "see attachment," or "see addendum" statements will not be accepted in lieu of a completed application form.
SUBSTITUTIONS:
Partial credit toward the degree requirement will be given for completed college/university coursework that did not result in a degree.
*Professional work involves exercising discretion, analytical skill, judgment and personal accountability and responsibility for creating, developing, integrating, applying, and sharing an organized body of knowledge that characteristically is: uniquely acquired through an intense education or training regimen at a recognized college or university; equivalent to the curriculum requirements for a bachelor's or higher degree with major study in or pertinent to the specialized field; and continuously studied to explore, extend, and use additional discoveries, interpretations, and application and to improve data, materials, equipment, applications and methods.
Preferred Qualifications:
Experience updating and utilizing databases;
At least one (1) year of experience working in the public sector and/or in a State government agency;
Customer service experience with a State government agency;
Qualifying clerical experience within the last 5 years;
Experience with CORE;
Fluent in Spanish (speak, read, write);
Experience providing support to executive-level management.
Note:Certain positions may have special necessary requirements, required competencies, or conditions of employment.
Required Competencies: The following knowledge, skills, abilities, and personal characteristics are required competencies and may be considered during the selection process (including examination and/or interview):
Demonstrated written communication skills, including the ability to convey information to various stakeholders in a clear, accurate, and concise written manner;
Demonstrated verbal communication skills, including the ability to effectively convey information to audiences in a concise manner;
Demonstrated attention to detail;
Sound judgment and the confidence to make decisions on a routine basis;
Demonstrated critical thinking and analytical skills, including having the ability to evaluate information in order to apply knowledge and to decide on the most appropriate course of action;
Dependability and Reliability: Regular and consistent work attendance is pivotal, as this position serves a critical role in the business of the division;
Ability to travel independently, including work in the office, as required by business needs and scheduled by the supervisor;
Integrity and high ethical standards;
Ability to maintain confidential, controversial, or sensitive information;
Self-motivated and self-starter, including the ability to work independently, learn new processes, utilize own knowledge and that of supervisor, and complete work with minimal supervision;
Demonstrated prioritization skills, including planning, organizing tasks, and managing work assignments;
Demonstrated time management skills, including the ability to multi-task to effectively manage competing and constantly changing priorities in order to meet tight deadlines;
Flexibility and adaptability, regarding change management, including the ability to adhere to changes in work processes, adapt to changing work environments, and maintain a willingness to comply with, and support organizational change(s);
Demonstrated ability to understand and abide by workplace principles, practices, and behaviors as internally identified and defined by the division and department;
Demonstrated ability to read, understand, interpret, apply, and explain laws, rules, policies, and procedures;
Interpersonal skills, including the ability to collaborate with various stakeholders;
Customer service, including the ability to diplomatically interact with difficult customers, build relationships, and maintain communication with stakeholders;
Ability to accept and apply constructive criticism, and take ownership of mistakes, and improve from them;
Openness and willingness to perform job functions, as assigned;
Demonstrated ability to accept direction, take feedback, and implement guidance;
Demonstrated professional demeanor;
Proficiency in the use of PC software applications, including Microsoft Office (i.e. Excel and Word);
Proficiency in the use of Google Suite, including Google Mail, Google Calendar, Google Meets, Google Docs, Slides, Sheets, and Google Drive.
Conditions of Employment: Candidates who fail to meet the conditions of employment will be removed from consideration.
The successful passing of a reference check and/or, if required, a background check.
A reference check may include but is not limited to: contacting previous and current supervisors to verify employment and discuss performance, a review of the personnel file, a review of the performance record, a review of job-related public information, etc.
The @type of background check depends on the job duties of the position, and can include a review of any criminal record, credit report, and/or driving record.
Ability to travel independently, including work in the office, as required by business need and scheduled by the supervisor.
Effective September 20, 2021, employees will be required to attest to and verify whether or not they are fully vaccinated for COVID-19. Employees who have not been fully vaccinated may be required to submit to serial testing in the future. Upon hire, new employees will have three (3) business days to provide attestation to their status with proof of vaccination. Vaccinated employees must provide proof of vaccination.
Note: Fully Vaccinated means two (2) weeks after a second dose in a two-dose series of the COVID-19 vaccine, such as the Pfizer or Moderna vaccine, or two (2) weeks after the single-dose vaccine, such as Johnson & Johnson's Janssen vaccine, as defined by the most recent State of Colorado's Public Health Order and current guidance issued by the Colorado Department of Public Health & Environment.
Supplemental Information
PLEASE READ - Required Application Materials
Interested individuals must submit the following online:
A completed State of Colorado Application (log-in to your current NeoGov account or create a NeoGov account to complete the online application). Note: Incomplete applications, including incomplete work history sections or "see résumé," "see attachment," or "see addendum" statements, will not be accepted in lieu of a completed application form.
A current email address on your application, as all communication pertaining to this position will be conducted via email. Please set up your email to accept messages from info@governmentjobs.com and '@state.co.us' addresses, and check your email often. Note: The department cannot guarantee the successful delivery of email, including incorrect filtering into junk mail folders.
A detailed cover letter , explaining how you meet the required competencies and how your accomplishments, qualifications, skills, areas of expertise, personal characteristics, etc. make you a good fit for this position; you may also attach additional documents that demonstrate this.
Comparative Analysis Process: Structured Application Review
Part of, if not the entire, comparative analysis process for this position will involve a review of the information you submit in your application materials; Therefore, it is paramount that in the experience portion of your application and cover letter, you describe the extent to which you possess the education, experience, and competencies outlined in the job announcement as well as the required and/or preferred qualifications/competencies. You are also encouraged to attach additional documents to that effect. Failure to include adequate information or follow instructions may affect your score and prevent you from competing in subsequent measures used to arrive at a top group of applicants.
Veterans' Preference:Candidates who wish to assert Veterans' Preference should attach a copy of their DD214 to their application. Failure to do so will result in being denied Veterans Preference.
PLEASE NOTE:Former State Personnel System employees who were disciplinarily terminated or resigned in lieu of termination must disclose this information on the application. Colorado Revised Statutes require that all state employees be hired and promoted through competitive examination of merit and fitness. Failure to include the required information, failure to follow instructions, and/or failure to submit materials by the application deadline may result in your application not being considered for the position and may affect your score or inclusion in the final pool of qualified candidates.
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
ADAAA Accommodations:DORA is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, at dora_adacoordinator@state.co.us .
While a salary range is posted for this position, an eventual salary offer is determined by a comprehensive salary analysis, which considers multiple factors including but not limited to education and experience compared to others in the organization doing substantially similar work.
Check out our excellent benefits (https://dhr.colorado.gov/state-employees/state-of-colorado-employee-benefits) package!
Appeal Rights:
If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.
An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email, US Mail, faxed or hand-delivered within ten (10) calendar days from your receipt of notice or acknowledgment of the department's action.
For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board go to spb.colorado.gov or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.
The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits
Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.
01
Please provide your Social Security Number (this information is kept confidential):
02
Are you a current or previous State of Colorado employee? Enter "yes" or "no" in the space provided. If "yes", enter 1) the State agency name, 2) dates of employment, and 3) your official classification title.
03
DORA Q3: Have you ever been disciplinary terminated, resigned in lieu of termination, or deemed to have resigned without notice ( Board Rule 7-6, Automatic Resignation)? (Please note that reference and job history will be confirmed) NOTE: Current and former State Personnel System employees who were disciplinary terminated, resigned in lieu of termination, or who were deemed to have resigned without notice (Board Rule 7-6, Automatic Resignation) must disclose this information on the application. Failure to disclose this information and/or falsification of application materials may result in being removed from consideration for this position.
YES, I have been disciplinary terminated, resigned in lieu of termination, or deemed to have resigned without notice (Board Rule 7-6, Automatic Resignation).
NO, I have NEVER been disciplinary terminated, resigned in lieu of termination, or deemed to have resigned without notice (Board Rule 7-6, Automatic Resignation).
04
DORA Q4: Current or Former Classified Employees: Are you a transfer, non-disciplinary (voluntary) demotion, or reinstatement applicant?
Yes
No
N/A - I am not a current or former State of Colorado classified employee.
05
DORA Q5: VETERAN'S PREFERENCE NOTE: If you are not eligible for/seeking Veteran's Preference, please skip down to the bottom and select option "N/A". REQUIRED DOCUMENTATION: Candidates who wish to assert Veterans' Preference should attach a copy of their DD214 reflecting dates of service, @type of discharge, and, if appropriate, a campaign badge or service medal. If information regarding a campaign badge or service medal is necessary to award preference points and is not reflected on the DD214, other documents reflecting the grade or medal must be provided. Other @types of documentation may be required for ten point preference. Note 1: For a complete list of service dates and campaigns used in awarding preference points visit: http://www.opm.gov/veterans/html/vgmedal2.htm Note 2: Medal holders and Gulf War veterans who originally enlisted after September 7, 1980, or entered active duty on or after October 14, 1982, without having previously completed 24 months of continuous active duty; must have served continuously for 24 months or the full period called or ordered to active duty. Note 3: Effective October 1, 1980, military retirees at or above the rank of major or equivalent, are not entitled to preference unless they qualify as disabled veterans. Reservists who are retired from the Reserves but are not receiving retirement pay are not considered "retired military" for purposes of veterans' preference. REMINDER: Proof of eligibility must be provided before points are allowed. Please attach documentation to your application. If you have not done so, please go back and do so now. Veteran's Preference points WILL NOT be applied without the appropriate documentation. PLEASE CHECK ALL THAT APPLY:
N/A - I am not eligible for/seeking Veteran's Preference.
A) I was honorably separated (this means an honorable or general discharge) and I served on active duty (excluding active duty for training) in the Armed Forces: During any war declared by Congress
B) I was honorably separated (this means an honorable or general discharge) and I served on active duty (excluding active duty for training) in the Armed Forces: During the period April 28, 1952, through July 1, 1955;
C) I was honorably separated (this means an honorable or general discharge) and I served on active duty (excluding active duty for training) in the Armed Forces: For more than 180 consecutive days, any part of which occurred after January 31, 1955, and before October 15, 1976;
D) I was honorably separated (this means an honorable or general discharge) and I served on active duty (excluding active duty for training) in the Armed Forces: During the Gulf War period beginning August 2, 1990, and ending January 2, 1992;
E) I was honorably separated (this means an honorable or general discharge) and I served on active duty (excluding active duty for training) in the Armed Forces: For more than 180 consecutive days, any part of which occurred during the period beginning September 11, 2001, and ending on the date prescribed by Presidential proclamation or by law as the last day of Operation Iraqi Freedom; or,
F) I was honorably separated (this means an honorable or general discharge) and I served on active duty (excluding active duty for training) in the Armed Forces: In a campaign or expedition for which a campaign medal has been authorized*, such as El Salvador, Lebanon, Granada, Panama, Southwest Asia, Somalia, and Haiti.
G) I have served on active duty in the Armed Forces at any time and have a present service connected disability or are receiving compensation, disability retirement benefits, or pension from the military or the Department of Veterans Affairs; or
H) I am a Purple Heart recipient;
I) I am the spouse of a veteran unable to work because of a service-connected disability;
J) I am the unmarried widow/widower of certain deceased veterans; and
K) I am the mother of a veteran who died in service or who is permanently and totally disabled.
06
Admin III Q1: Do you have an associate's degree in business administration, general management, communication, or a field of study related to the work assignment? Please specify.
07
Admin III Q2: If you are using education to qualify, please describe in detail how you meet the following minimum qualification: College, university, or non-correspondence business school coursework from an accredited institution in business administration, general management, communication, or a field of study related to the work assignment may substitute for the experience on a year-for-year basis (up to three (3) years). NOTE: A copy of your transcript verifying the required credits must be received by the application deadline in order to be considered.
08
Admin III Q3: If you are using experience to qualify, do you have the required three (3) years of full-time professional* general clerical experience in an office environment, which must include all of the following: I. Experience processing applications and/or analyzing documents for completeness, correctness, and/or compliance; II. Experience managing calls and/or responding to difficult customers with tact and diplomacy; III. Experience working according to detailed policies, procedures, and deadlines; IV. Experience utilizing general PC software applications, including Microsoft Office and Google (e.g. Word, Excel, Google Docs, Google Drive, Google Forms, Google Sheets, Google Calendar, etc.). Note: If you answered yes to DORA Q1 with an associate's degree, the experience requirement is one (1) year. Answer "Yes" or "NO". If "Yes", please describe in detail.
09
Admin III Q4: If you answered "Yes" to the question above, please give examples from your work history that demonstrate you meet the specified minimum experience requirement. INCLUDE TIME FRAMES AND NAME OF EMPLOYER.
10
Admin III Q5: Please confirm and PROVIDE SPECIFIC EXAMPLES of HOW you meet the following PREFERRED QUALIFICATIONS/COMPETENCIES: - Experience updating and utilizing databases; - At least one (1) year of experience working in the public sector; - Qualifying clerical experience within the last 5 years; - Experience with CORE; - Fluent in Spanish (speak, read, write); - Experience providing support to executive-level management.
11
Admin III Q6: The full salary range for this position is $49,848 - $69,792 annually ($4,154 - $5,816/monthly); hiring pay for the position is expected to be between $49,848- $59,796 annually ($4,154 - $4,983/monthly), but will be set based on the qualifications of the candidate appointed. Please share your salary expectations below.
12
COVER LETTER - Part of the required application materials includes a detailed cover letter, explaining how you meet the required competencies and how your accomplishments, qualifications, skills, areas of expertise, personal characteristics, etc. make you a good fit for this position; you may also attach additional documents that demonstrate this. As listed on the job announcement, the REQUIRED COMPETENCIES are: -Demonstrated written communication skills, including the ability to convey information to various stakeholders in a clear, accurate, and concise written manner; -Demonstrated verbal communication skills, including the ability to effectively convey information to audiences in a concise manner; -Demonstrated attention to detail; -Sound judgment and the confidence to make decisions on a routine basis; -Demonstrated critical thinking and analytical skills, including having the ability to evaluate information in order to apply knowledge and to decide on the most appropriate course of action; -Dependability and Reliability: Regular and consistent work attendance is pivotal, as this position serves a critical role in the business of the division; -Ability to travel independently, including work in-office, as required by business needs and scheduled by the supervisor; -Integrity and high ethical standards; -Ability to maintain confidential, controversial, or sensitive information; -Self-motivated and self-starter, including the ability to work independently, learn new processes, utilize own knowledge and that of supervisor, and complete work with minimal supervision; -Demonstrated prioritization skills, including planning, organizing tasks, and managing work assignments; -Demonstrated time management skills, including the ability to multi-task to effectively manage competing and constantly changing priorities in order to meet tight deadlines; -Flexibility and adaptability, regarding change management, including the ability to adhere to changes in work processes, adapt to changing work environments, and maintain a willingness to comply with, and support organizational change(s); -Demonstrated ability to understand and abide by workplace principles, practices, and behaviors as internally identified and defined by the division and department; -Demonstrated ability to read, understand, interpret, apply, and explain laws, rules, policies, and procedures; -Interpersonal skills, including the ability to collaborate with various stakeholders; -Customer service, including the ability to diplomatically interact with difficult customers, build relationships, and maintain communication with stakeholders; -Ability to accept and apply constructive criticism, and take ownership of mistakes, and improve from them; -Openness and willingness to perform job functions, as assigned; -Demonstrated professional demeanor; -Proficiency in the use of PC software applications, including Microsoft Office (i.e. Excel and Word); -Proficiency in the use of Google Suite, including Google Mail, Google Calendar, Google Meets, Google Docs, Slides, Sheets, and Google Drive. Q: Have you included this cover letter as an attachment to your application? (If not, you may go back and do so now).
Yes, I have attached the required cover letter explaining how I meet the required competencies and how my accomplishments, qualifications, skills, areas of expertise, personal characteristics, etc. make me a good fit for this position; I may also attach additional documents that demonstrate this.
No, I have not attached the required cover letter to my application. Note: I understand that failure to include this information and follow instructions may affect my score during the exam process and prevent me from competing in subsequent measures used to arrive at a top group of applicants.
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