Driver License Call Center / Mailroom Agent
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Driver License Call Center / Mailroom Agent
Salary
$39,060.00 Annually
Location
Lakewood, CO
Job Type
Full Time
Job Number
TAA-01220-04.2025
Department
Department of Revenue
Division
Motor Vehicles - Driver License
Opening Date
04/18/2025
Closing Date
4/29/2025 5:00 PM Mountain
FLSA
Determined by Position
Type of Announcement
This position is open only to Colorado state residents.
Primary Physical Work Address
1881 Pierce Street, Lakewood, CO 80214
FLSA Status
Non-Exempt; position is eligible for overtime compensation.
Department Contact Information
Nicole Hartog, HR Analyst nicole.hartog@state.co.us
How To Apply
Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.
Description
Benefits
Questions
Department Information
The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect.
The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video !
Helpful tips for applying:
Applying for a Job with the State of Colorado .
What Happens After You Apply. (https://youtu.be/Bevm6F3LfBM)
Exciting NEW Benefit!
The person hired for this position will receive a $500 bonus at the end of 6 months of employment and another $1000 bonus at their 1 year anniversary!
Description of Job
Division of Motor Vehicles (DMV)
Do you have a passion for making a difference in Coloradan's lives? Do you like being involved in complex and critical policy issues that have wide-scale impact? Enjoy motivating, developing, and guiding people to reach a common goal? The Division of Motor Vehicles (DMV) has a job opportunity for someone who wants to tap into your love of making an impact for our customers and our remarkable employees who make a difference every day all over Colorado. Watch this short video (https://youtu.be/9isQWl9grYc) of what it's like to work at the DMV!
We are looking for a responsible Administrative Assistant to perform a variety of administrative, mailroom, call center, and clerical tasks within the Department of Revenue's Driver License Administrative Section.If you possess a strong attention to detail, excellent customer service skills and enjoy working in a team driven environment, this may be the perfect opportunity for you!
Primary Duties:
TheCall Center/Mailroom Agent Administrative Assistant will:
Schedule appointments by phone for appropriate appointment @type
Operate current calendar scheduling systems as provided by Driver License Administration
Qualify applicants for Colorado Driver License Renewal By Mail and Duplicate Permit or Minor Driver License by needs and eligibility
Process incoming and outgoing mail in order to support DL Admin operations between the main office at Pierce and all other state offices
Process qualified applicants
Communicate with the public by phone and e-mail concerning departmental procedures and policies
Assist in receiving and processing Central Issue credentials, process issuance of renew by mail driver license credentials and duplicate credentials, and provide information to individuals regarding eligibility/procedures
Check each application for completeness and accuracy including organ donor donation and voter registration as well as proper payment is received for renew by mail and duplicate permit and minor driver license applications
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
Residency Requirement:
This posting is only open to residents of the State of Colorado at the time of submitting your application.
Class Code & Classification Description:
Administrative Assistant II (G3A3XX) (https://drive.google.com/file/d/0B4enHpLSVk4eMWdzbVhaZTJDWW8/view?resourcekey=0-b3y8iaBxItfgb77tjmzofw)
MINIMUM QUALIFICATIONS
Experience:
Two years of experience in an occupational field related to the work assigned to the position (i.e., executive assistant, office clerk, customer service, call center, receptionist, financial clerk).
Or:
Education:
Appropriate education in Business Administration, Accounting, Public Administration, Political Science, or similar fields will substitute for the required experience on a year-for-year basis.
Preferred Qualifications:
The preferred candidate will possess the following qualifications:
Experience interpreting and applying rules and regulations in a regulatory environment
Experience in a work environment in which laws, rules, and regulations are put into place
Customer service experience utilizing conflict resolution techniques
Customer service experience utilizing problem solving skills
Strong written, computer and data entry skills
Prior work in a high stress environment maintaining a professional attitude
Prior work collaborating and working on a team
Conditions of Employment with the CDOR :
Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.
As a condition of employment with the CDOR , all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.
Minimum Qualification Screening
A Human Resources Analyst will only review the work experience/job duties sections of the online job application, to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed.
Cover letters and resumes WILL NOT be accepted in lieu of the official State of Colorado online application. CDOR does not accept attachments of any kind during the application process. Part-time work experience will be prorated.
Applicants must meet the minimum qualifications to continue in the selection process for this position.Do not use "see resume" or "see attached" statements on your application.
List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment.
Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.
The eligible list established from this posting may be used to fill additional vacancies.
Email Address:
All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your e-mail to accept messages from "state.co.us" and "info@governmentjobs.com" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.
If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.
APPEAL RIGHTS
An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email (dpa_state.personnelboard@state.co.us), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department's action.
For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov ; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.
Supplemental Information
Equity, Diversity, and Inclusion Compliance
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA inbox,dor_ohr@state.co.us.
We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.
If not applying online, submit application to:
If you are not able to submit an online application, a paper application is available at this link: PDF State Paper Application (https://careers.colorado.gov/sites/careers/files/documents/Colorado-Paper-Application-202011-enabled.pdf) (Download PDF reader). Paper applications must be received via email to dor_ohr@state.co.us by the closing date and time of the application period listed on this announcement.
Methods of Appointment:
Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason.
Step Pay Program:
Per the requirements of the Step Pay Program, any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification's pay range based on completed years in their current class series.
The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits
Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.
01
Applicants for State of Colorado classified positions must be current residents of Colorado. Are you a current resident of the State of Colorado who can provide proof of Colorado residency?
Yes
No
02
DOR/DMV T&E - I have experience using a computer at work while working with a customer and maintaining excellent customer service
I have no experience performing this task
I have some experience performing this task, but would require additional training
I have experience performing this task and don't require additional training
I have experience performing this task and I have supervised and/or trained others in this task
03
DOR/DMV T&E - I have experience with providing excellent customer service in stressful environments
I have no experience performing this task
I have some experience performing this task, but would require additional training
I have experience performing this task and don't require additional training
I have experience performing this task and I have supervised and/or trained others in this task
04
Did you hear about this job from a DOR employee or job fair/event? If yes, please indicate the name of the employee or event that you attended.
05
CDOR - Please select the option that best describes your experience working for a State entity (any Colorado State Agency or Institution of Higher Education) in customer service in a regulatory environment. The experience is expressed in terms of full-time equivalent service (40 hours per week). Experience working less than 40 hours per week should be prorated. Please see the "Minimum Qualifications and Comparative Analysis" section of the posting for additional information. This experience must be verifiable in the work experience described in the application submitted for this vacancy.
No Experience
Less than 3 years of experience
3 to under 6 years of experience
6 to under 9 years of experience
9 or more years of experience
06
CDOR - Are you aware of anyone with whom you have a personal relationship (including, but not limited to, any family members or those you or a family member have an intimate relationship with) currently employed with DOR? If yes, please provide the name of the employee and the Division they work in. Per DOR Policy OHR-006, family includes spouse, partner, child, parent, sibling, grandparent, grandchild, aunt, uncle, niece, nephew, or cousin, including those related by marriage, civil union, common law, blood, adoption or foster care.
Required Question
Employer
State of Colorado
Address
See the full announcement by clicking
the "Printer" icon located above the job title
Location varies by announcement, Colorado, --
Website
https://careers.colorado.gov/
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