Jobs Summary
The Benefits Coordinator I is member of our Corporate Benefits Team, responsible for supporting benefit functions to ensure effective administration of employee benefits. This position handles day-to-day benefits administration, including employee and HR admin inquiries, enrollment and record-keeping operations, and communications. It also involves assisting employees in understanding and utilizing their benefits and working with vendors to resolve issues.
Principle Duties And Responsibilities
- Acts as the main point of contact for employee benefits questions and concerns including:
- Addresses baseline elevated employee issues related to benefits,
escalates when necessary
- Responds to inquiries (coverage, eligibility, enrollment, plan
operation, process navigation, etc.)
- Supports communications and training materials related to benefits, ensuring clear and concise information
- Facilitates new hire/newly eligible benefit packet mailings
- Provides benefit education, guidance and support to employees and HR Admins
- Processes tuition reimbursement requests
- Coordinates with COBRA vendor, ensuring compliance with regulations and assisting eligible employees
- Calculates and coordinates offers of coverage in accordance with the Affordable Care Act
- Monitors and administers processes in support of enrollment operations within the HR system
- Handles administrative processes (complete forms, triaging requests and mail, review enrollment docs, etc.)
- Completes support order evaluation, collaborates with relevant teams to ensure order execution
- Coordinates Evidence of Insurability (EOI) processes, facilitates the necessary steps for employees
- Maintains and updates instructional and procedural documentation
- Conducts various audits and produces ad hoc reports
- Responds to various benefit inquiries from government and other third-party associations (Medicare Secondary Payer questionnaires, Medicare applications, etc.)
- Files death claims for life insurance policies
- Reconciles monthly benefit billings and submits for payment
- Coordinates and manages data for medical subrogation cases
- Collaborates with the Corporate Benefit’s team and other internal stakeholders on various projects, providing support and contributing to the successful execution of initiatives.
- Performs other administrative duties as required
Qualifications
- Bachelor’s degree in human resources, Business Administration, or a related field preferred.
- Minimum 1 to 3 years of experience in benefits administration or a related HR role preferred
- Familiarity with HR technology systems, preferred experience with Workday
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Advanced proficiency in Excel preferred
- Exceptional attention to detail, when handling complex verification and documentation processes.
- Strong organizational skills and the ability to manage multiple tasks simultaneously
- Excellent communication skills, both written and verbal
- The ability to handle sensitive and confidential information with the utmost discretion.
- A solid understanding of employee benefits programs and concepts
- Knowledge of benefit-related regulations, including COBRA, HIPAA, and IRS guidelines.
The Company is an Equal Opportunity Employer.
