Description
We are offering a permanent employment opportunity for a Client Services Administrator located in Hartland, Wisconsin. Your role will primarily revolve around supporting our Client Services Specialist team, ensuring efficient telecommunications, maintaining customer records, and resolving any product or service problems.
Responsibilities include:
Handling incoming phone calls and ensuring resolution of customer inquiries.
Accurately entering client and account data, and verifying it for any potential errors.
Creating clear job tickets in Monarch or OP.
Updating and maintaining customer records in compliance with our policies and procedures.
Collaborating with multiple departments and partners, with a focus on detail and completion of production items.
Resolving client complaints by determining the cause, finding the best solution, and expediting the correction or adjustment process.
Gaining a comprehensive understanding of our internal software systems.
Regularly routing GB Tickets.
Tracking and updating Humana Delivery and Madison Spreadsheet.
Proofreading Marco's Items on a monthly basis.
Performing department filing and purging of job tickets.
Distributing job tickets to the team and accounting.
Regularly handling Common Ground Routing and updating Madison Spreadsheet.
Printing and routing WebMD Postal Paperwork.
Reviewing, updating, and routing Elevance Health GBD as well as WebMD, Ignite.
Requirements - Minimum of 1 year experience in a similar role within the IT Software industry
Proficient in handling support tickets and resolving client issues
Proven experience in providing administrative assistance
Ability to maintain accurate and up-to-date records
Comfortable answering inbound calls and addressing client queries
Strong data entry skills with attention to detail
Excellent communication skills, both written and verbal
Ability to multitask and prioritize tasks effectively
Good understanding of IT software and technologies
Team player with the ability to work independently when required
High level of professionalism and customer service skills TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) .
