This job was posted by https://idahoworks.gov : For more information,
please see: https://idahoworks.gov/jobs/2362074 Sales Support
Specialist I - III, DOE
Work from home within Oregon, Washington, Idaho or Utah
Build a career with purpose. Join our
Cause
**to create a person-focused and economically sustainable health care
system.
Who We Are Looking For:**
Every day, Cambia\'s dedicated team of Sales Support Specialists are
living our mission to make health care easier and lives better. As a
member of the Sales Support & Operations team, our Sales Support
Specialists provide internal entry level support for new and retention
Sales staff, as well as administrative and technical information,
education, and assistance to potential customers - all in service of
making our members\' health journeys easier.
Do you have a passion for serving others and learning new things? Then
this role may be the perfect fit.
What You Bring to Cambia:
Qualifications:
Sales Support Specialist I would have a High School diploma or GED
and 1 year of experience in customer service or equivalent combination
of education and work experience.
Sales Support Specialist II would have a High School diploma or GED
and 2 years of experience in customer service or equivalent combination
of education and work experience.
Sales Support Specialist III would have an Associate\'s Degree and
3-5 years of experience in customer service or equivalent combination of
education and work experience.
Skills and Attributes:
Demonstrated ability to use MS Office products and other corporate
software as required.
Strong oral, written and interpersonal skills including courteous
telephone etiquette.
Ability to interpret policies and procedures and communicate
effectively.
Demonstrates excellent customer service skills (empathizes with
customers, asks effective questions, seeks to satisfy).
Demonstrated ability to set priorities and strong attention to
detail in a rapidly changing environment.
Demonstrates the ability to work effectively on teams to accomplish
group objectives.
What You Will Do at Cambia:
Assist in all internal aspects of new sales and renewal process that
do not involve independent, direct solicitation or decisions of
quote, new sale or renewal activity.
Internal and external communication to support the Sales staff.
Quickly and accurately assess inquiries in order to understand the
customer needs.
Identify issues promptly and determine corrective steps to resolve.
Document customer inquiries and actions on tracking system.
Review documentation or correspondence for completeness. Acquire
missing information following established policies and procedures.
Data entry of customer information
Explain rules of eligibility, and grievance/appeal procedures to
internal and external stakeholders.
Manage emails, & appropriate work production ques, calls and
correspondence on a daily basis and prioritize follow-through.
May generate written correspondence and process document requests.
Maintain files/records of constantly changing customer information.
Work Environment
Work primarily performed in office environment
May be required to work overtime and/or work outside of normal work
hours
Travel may be required, locally or out of state
The expected hiring range for a Sales Support Specialist I is
\$17.75 - \$24.00/hour depending on skills, experience, education, and
training; relevant licensure / certifications; and performance history.
The bonus target for this position is 5%. The current full salary range
for this role is \$17.75 - \$31.20/hour.
The expected hiring range for a Sales Support Specialist II is
\$19.00 - \$26.40/hour depending on skills, experience, education, andtraining; relevant licensure / certifications; and performance history.
The bonus target for this position is 5%. The current full salary range
for this role is \$19.00 - \$34.40/hour.
The expected hiring range for a Sales Support Specialist III is
\$21.30 - \$29.00/hour depending on skills, experience, education, and
training; relevant licensure / certifications; and performance history.
The bonus target for this position is 5%. The current full salary range
for this role is \$21.30 - \$37.70/hour.
About Cambia
Working at Cambia means being part of a purpose-driven, award-winning
culture built on trust and innovation anchored in our 100+ year history.
Our caring and supportive colleagues are some of the best and brightest
in the industry, innovating together toward sustainable, person-focused
health care. Whether we\'re helping members, lending a hand to a
colleague or volunteering in our communities, our compassion, empathy
and team spirit always shine through.
Why Join the Cambia Team?
At Cambia, you can:
Work al
