Summary:
Today is awesome! You showed up for work, had a quick team meeting, and then sat down at your desk. The calls started coming in from people who needed your help. You answered calls, listened to those customers tell you what they needed, and you relied on your expertise to guide them. When you encountered questions you couldnt answer, there was a friendly Team Leader close at hand who not only gave you the answer but provided on-the-spot training so you would always know how to handle these questions in the future. When the incoming calls slow down, you turn your attention to follow-up calls you conduct with customers to help them. You end your day knowing that you helped a lot of customers and played an integral part of the Potts Electric team. Youre already looking forward to tomorrow!
Job Duties:
Shift Hours: Wednesday through Sunday 8:30am-5:00pm
Work with the team:You stay in contact with your supervisor and your team to make sure the workload is shared by everyone - you step up when you need to, and you proactively step in to help other team members when you can.
Develop your expertise:You listen carefully to each customer and use that information to guide the customer to help them make the right decisions for the safety and comfort of their family. You constantly build your expertise to provide even better guidance, and because our installers and experts rely on your accuracy.
Master the telephone:You are comfortable using the phone. You listen well to customers, and you can speak clearly and confidently. Youre comfortable with both in-bound calls and out-bound calls to existing customers (no cold calling), and you can change course as necessary - perhaps dealing with an upset customer on one call and then happily greeting the next caller and upselling them.
Job Requirements:
Youre a tech-savvy people-person:You can communicate confidently via phone, mobile device, text, and email; you can use the internet and our internal software to complete your work accurately.
You can multitask and have attention to detail:You can enter information while a customer is speaking, without allowing it to distract you. You are careful in the information you enter knowing that other team members will be relying on it.
Youre flexible:You are able to work full-time hours but those hours might be day-time, evening, and/or weekend shifts.
Now Is Your Time
To get started, click the Apply button now and send us your resume
Job Type: Full-time
Pay: $17.00 - $21.00 per hour
Benefits:
401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
