Job Title: Administrative Support
Location: Austin, TX
Schedule: On-site (4 Ten hours shifts)
Job Description
We are looking for a dedicated individual to provide administrative support for servicing hub delivery across multiple delivery stations in the US. The role involves owning the site performance of a delivery station, ensuring the health and wellbeing of the site and its surrounding Hub Delivery Small Business partners. You will track delays, delivery errors, and technical issues for partners, solving them via phone follow-ups, and report end-of-day package misses and escalations to the manager. Additionally, you will track Salesforce data, communicate with the Hub Delivery team and Business Partners, monitor and analyze key quality metrics, and perform audits and deep dives of field processes and procedures.
Responsibilities
Own the site performance of a delivery station.
Ensure the health and wellbeing of the site and surrounding Hub Delivery Small Business partners.
Track delays, delivery errors, and technical issues for partners and solve them via phone follow-ups.
Report end-of-day package misses and escalations to the manager.
Track Salesforce data and follow up on partners needing support.
Communicate with the Hub Delivery team and Business Partners.
Monitor and analyze data to track key quality metrics.
Perform audits, assessments, and deep dives of field processes and procedures.
Identify potential areas for improvement using logical thinking, analytical, and problem-solving skills.
Communicate any quality problems or concerns impacting the customer experience.
Verify potential access codes and delivery instructions for assigned addresses and update records as needed.
Essential Skills
Customer service
Microsoft Excel
Phone support
VLookup
Pivot tables
Customer support
Technical support
Administrative support
Account management
Salesforce
2+ years in Customer Success, Account Management, Quality Assurance, or Sales Support
Experience reporting in MS Excel (VLookup/Pivot Tables)
Additional Skills & Qualifications
Tech-savvy, able to solve basic technical support questions from Hub Partners
Customer-focused mindset
Bilingual (Spanish or Mandarin) - Nice to have
Work Environment
The role is on-site in Austin. The work schedule is Sun-Weds from 7:30 am to 6 pm, or Weds-Sat from 7:30 am to 6 pm.
Pay and Benefits
The pay range for this position is $27.00 - $27.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision- Critical Illness, Accident, and Hospital- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available- Life Insurance (Voluntary Life & AD&D for the employee and dependents)- Short and long-term disability- Health Spending Account (HSA)- Transportation benefits- Employee Assistance Program- Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Austin,TX.
Application Deadline
This position is anticipated to close on Apr 17, 2025.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
