JOB REQUIREMENTS: Overview: Serve customers via telephone call-center to
provide product installation and service information. Perform
troubleshooting diagnostics on company products and instruct customers
on proper functioning by reviewing engineering drawings and dimensions.
Work in a fast-paced environment and multi-task using computer software
during customer discussions. Collect and analyze data for continuous
improvement. Responsibilities: Maintain proficiency in product
knowledge/troubleshooting and customer instruction Verbally respond
promptly to incoming customer telephone calls in a telephone queue and
emails Perform troubleshooting diagnostics on company products via
telephone Address complaints concerning product performance, referring
complaints of service failures to designated departments for
investigation Accept parts orders by completing telephone and online
requests Return calls from messages left by customers Perform clerical
duties that support customer satisfaction Utilize problem solving skills
and make decisions for Tier 1 Technical Service Representatives on
product concerns that cost less than \$10,000 Work in a fast-paced
environment and multi-task using computer software during customer
discussions Education and Experience: Associate Degree in
business-related field or equivalent work experience 3 years Customer
Service experience required Bachelor Degree in business-related field is
a plus Six Sigma Green Belt certification is a plus Customer Service
experience in a call-center is a plus Mechanical and Electrical
knowledge and ability to use multi-meter is a plus Skills and Abilities:
Read, analyze, and interpret a variety of information, such as technical
procedures, business correspondence, and governmental regulations
furnished in written, oral or diagram form. Create business-level
written correspondence and verbally present information to internal and
external customers. Requires job related software skills, MS Office and
the ability to operate a variety of standard office equipment. Working
Conditions/Physical Demands: Regular office environment. While
performing the duties of this job, the employee is regularly required to
sit; use hands to finger, handle, or touch; and talk or hear. The
employee is occasionally required to walk. The employee is required to
lift 30 pounds occasionally. *** APPLICATION INSTRUCTIONS: Apply
In Person: Bruno Independent Living Aids, Inc. 1780 Executive Dr
Oconomowoc, WI 53066 Mail a Rsum: Attn:Human Resources Bruno Independent
Living Aids, Inc Oconomowoc, WI 53066 E-Mail a Rsum:
human.resources@bruno.com Fax a Rsum: (262) 953-5523 E-Mail a Work
Application: human.resources@bruno.com Apply Online:
https://careers-bruno.icims.com/jobs/3018/technical-service-representative/job
