OlympiaTech Electric is seeking a detail-oriented and organized Assistant Service Coordinator to join our quickly growing electrical service department. General Responsibilities: Service Work Order Management: Receive and log service requests from various sources (phone, email, online portal). Gather and document relevant information from customers, including service issue details, location, and contact information. Assist in prioritizing service requests based on urgency, customer needs, and technician availability. Record Keeping: Maintain accurate records of service requests, schedules, dispatches, and customer interactions. Update service tickets and customer records in the company's system. Prepare reports and summaries as needed. Other Duties: Assist with other administrative tasks as needed, such as preparing work orders, ordering supplies, or processing invoices. Continuously seek ways to improve service dispatch processes and efficiency. Maintain a professional and positive attitude, representing the company effectively to customers and technicians.
