Must have prior help desk experience. Fully onsite position in Fresno, Ca.
Job Description
The helpdesk technician is the first point of contact for end users seeking technical assistance. Requests can be in person, via the phone, or by email. Request can be for all company-issued IT assets, including PC, laptops, mobile phones, handheld devices, network connectivity, and applications.
Must be able to effectively communicate with nontechnical end users to gather details about reported issues to ensure accurate and timely resolution of support issues.
They are required to provide timely updates to internal customers on ticket status. Maintain support ticket information.
They must be able to effectively escalate unresolved issues to the next level of support staff. Escalation would include passing all relevant details about the issue to the escalation resource and details results of troubleshooting steps taken.
They must be able to troubleshoot, diagnose, and resolve technical hardware and/or software issues efficiently.
Technician is tasked with documenting issues, troubleshooting steps, and final resolution in the ticketing system.
They maintain key technical documentation on the installation of software and configuration of hardware.
Must be willing to help us in our continuous improvement efforts. Help identify areas for improvement in our services. Identify and communicate recurring issues to system administrators and/or managers.
Technician on occasion will work with external vendors to resolve internal tickets as needed.
Occasional overnight travel to other company locations as required.
Completion of assigned projects promptly.
Position requires accurate and timely reports to management on support tickets and assigned project status.
Other duties as assigned.
Pay and Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision- Critical Illness, Accident, and Hospital- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available- Life Insurance (Voluntary Life & AD&D for the employee and dependents)- Short and long-term disability- Health Spending Account (HSA)- Transportation benefits- Employee Assistance Program- Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Fresno,CA.
Application Deadline
This position is anticipated to close on Apr 18, 2025.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
