Disabled people / people with disabilities and neurodivergent people are
strongly encouraged to apply. Not just work. Meaningful work. The Jr.
Systems Administrator will assist the Systems Administrator with
configuration, maintenance, and monitoring of hardware and software
systems. The ideal candidate will possess a solid understanding of IT
systems, excellent troubleshooting skills, and a desire to grow within
the field. This role is fundamental to ensuring the smooth operation of
our company\'s IT infrastructure. The Jr. Systems Admin is responsible
for providing escalation support to the Help Desk team for network
access connectivity, information, support and/or recommendations
regarding desktop installations and configurations; for providing
coworkers access to technology and data analysis tools to increase their
efficiency and effectiveness; and for resolving support requests as well
as meeting customer satisfaction and continuous service delivery
demands. The position requires working in a fast-paced environment
providing services via phone, e-mail and in person. Work requires
initiative, sound judgement, and collaboration with the IT team. System
Maintenance and Support\' 80 % Assist in the installation,
configuration, and maintenance of hardware and software systems. Monitor
system performance and troubleshoot issues to ensure efficient
operation. Perform regular system updates and backups to safeguard data
integrity and security. Provide technical support to Relay Resources
employees, ensuring network connectivity and business continuity.
Collaborate with the IT team to maintain and improve documentation of IT
processes and knowledge base. Monitor, respond to, and resolve tickets,
corresponding with customers in a timely and professional manner. Assist
in implementing security measures to protect company data from
unauthorized access and cyber threats. Ensure systems comply with
organizational policies, standards, and regulatory requirements. Other
\' 20 % Other duties as assigned. Perform all duties promptly,
consistent with internal processes and with flexibility to meet urgent
or important needs. Add pertinent steps or details. MINIMUM
QUALIFICATIONS Minimum three years of IT support experience, supporting
mid-sized enterprises, at least 1 year of experience with IT systems
administration. Proficient in managing: Active Directory Users and
Computers, networked printers, RMM, MDM, Inventory asset management,
Windows 10/11, Microsoft Office apps, VOIP phones, network connectivity,
Poly, Teams, etc. Demonstrated problem-solving, troubleshooting, and
resolution skills Expert proficiency with Microsoft Office apps Ability
to communicate complex technical matters effectively with technical and
non-technical audiences alike. Strong written and spoken communication
skills. Highly organized, and detail-oriented. Demonstrated experience
providing excellent customer service for internal and external
customers. Adaptable to changing business needs. Capable of establishing
strong working relationships with team members. Ability to prioritize
independently, make good decisions, and formulate process efficiencies
for areas of responsibility Ability to pass drug screeni
