Summary
The Central Scheduler II is responsible for scheduling and registering outpatient diagnostic testing and/or surgery/endoscopy procedures, supporting the general operation of the department, and remaining flexible at all times. Customer service is an essential element of the position, as the employee will be responsible for assisting physicians, patients, visitors, and hospital staff with their needs as they relate to the functions of the department.
Essential Duties and Responsibilities
These duties and responsibilities described below represent the general tasks performed on a daily basis; other tasks may be assigned.
Respond to phone calls and faxes regarding scheduling and the registration of outpatient testing for patients and physician offices
Effectively interview patients and collect demographic information in a timely manner
Advise patients, per protocol, on outpatient testing preparation which involves detailed knowledge of procedures and tests
Ensure compliance with government regulations in reference to healthcare, billing, the Health Insurance Portability and Accountability Act (HIPPA), and Patient Access department policies and procedures
Ensure all processes appear seamless to the patient and family even when unexpected situations arise to interrupt workflow
Schedule more complex procedures which require coordination with the responsible ancillary department
Use effective time management skills to ensure a positive experience for patients and physician offices
Interpret physician orders and schedule proper diagnostic testing in the appropriate software system
Effectively coordinate multiple tests/procedures with the appropriate staff and resources
Demonstrate knowledge of ICD coding requirements
Demonstrate proper use of appropriate software for medical necessity checking, and be able to explain ABN/"Letter of Understanding" to customers
Have a basic understanding of various insurances and their requirements; stay abreast of changes
Consistently maintain established productivity requirements and maintain a 96% or greater accuracy rate
Understand and use the department computer system in an effective and proficient manner
Actively participate in service recovery and customer service activities to ensure a superior customer contact
Adhere to CRMC's confidentiality policy for all information related to patients, family and friends, hospital employees, physicians, and clients
Maintain effective interdepartmental communication
Meet departmental/unit metrics for productivity, which are set annually
Support departmental initiatives and goals, as defined annually
Attend required hospital-wide orientations, meetings, and in-services
Demonstrate a commitment to flexible work scheduling when necessary to ensure patient care
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
Minimum Required Education: High school diploma or equivalent
Preferred Education: Associates degree or enrollment in a healthcare program, i.e. Health Information Technology, Medical Assistant, etc.
Experience: 3+ years' experience as an Administrative Assistant, Medical Secretary, or Scheduler in an acute care setting is required. Applicant must have a strong working knowledge of medical terminology and ancillary testing. Strong computer skills in a Windows PC environment is required; must be able to operate/utilize fax machine, copy machines, scanner, and Windows-based computer functions.
Certificates, Licenses, Registrations
Certification as Medical Assistant, Nursing Assistant, Emergency Medical Technician, Licensed Practical Nurse, or Paramedic is required; will consider other certifications recognized by national associations. Applicant is required to obtain a HFMA, NAHAM, or AAHAM certification within the first year of employment
