Summary
The Lead Registrar is responsible for serving as Team Leader for the Diagnostic Center of Chesapeake Registration, a position which includes the following responsibilities: supporting fellow registrars, supporting the general operations of the department, and remaining flexible at all times. Customer service is an essential element of the position, and the individual will be responsible for assisting physicians, patients, visitors, and hospital staff with their needs as they relate to the functions of the department in a kind and courteous manner.
Essential Duties and Responsibilities
These duties and responsibilities described below represent the general tasks performed on a daily basis; other tasks may be assigned.
Effectively interview patients and collect demographic information in a timely manner
Serve as a resource by answering questions and mentoring Registrar I and II
Assist the Operations Manager in the orientation of new employees
Register patients for outpatient testing and procedures with ease
Obtain consent for the treatment and financial responsibility from the patient or the patient's representative
Update insurance information, demographic information, and patient/provider contacts in the electronic record
Identify and assign the correct medical record number for patient identification
Perform scanning of all pertinent patient documentation into the McKesson Horizon Patient Folder
Ensure all processes appear seamless to the patient and family, even when unexpected situations arise and create complications
Use effective time management skills to ensure a positive experience for patients and physician offices
Demonstrate knowledge of ICD and CPT coding requirements
Demonstrate use of appropriate software for medical necessity checking
Be able to explain ABN/letter of understanding to the customer
Demonstrate a basic understanding of various insurances and their requirements; stays abreast of changes in insurance policies and requirements
Consistently maintain established productivity requirements and maintain an accuracy rate of 96% or greater
Understand and use the department computer system in an effective and proficient manner
Actively participate in service recovery and customer service activities to ensure superior customer contact
Adhere to CRMC's confidentiality policy for all information related to patients, family and friends, hospital employees, physicians, and clients
Maintain effective interdepartmental communication
Attend required hospital-wide orientations, meetings, and in-services
Demonstrate a commitment to flexible work scheduling when necessary to ensure patient care
Education and Experience
Minimum Required Education: High school diploma or equivalent
Preferred Education: Associate's degree in a healthcare field with courses in Medical/Healthcare Terminology
Experience: 4+ years as a Registrar and/or Administrative Assistant in an acute care setting is required; applicant must be proficient in medical terminology and the use of computers, coding, and various accessories such as printers, copiers, and scanners
Certificates, Licenses, Registrations
CPR certification is required within six month of start date. Certification as a Medical Assistant, Nursing Assistant, Emergency Medical Technician, or Paramedic is preferred.
