LOCATION
Will work primarily at our Irving office, but will occasionally float to our Las Colinas office.
JOB SUMMARY
The Clinical Services Administrative Assistant is accountable for providing secretarial and administrative help services in a clinical/patient care setting. Is accountable for scheduling, maintaining files, phone reception, customer service, and conducting special projects and assignments for the assigned clinical department(s). Duties require a thorough knowledge of the assigned clinical department(s) in order to perform the necessary duties.
ESSENTIAL FUNCTIONS OF THE ROLE
Receives, greets and screens visitors/patients and/or telephone calls in a timely and courteous manner and notifies the appropriate person, takes and relays accurate messages, and answers routine inquiries.
Performs a wide variety of administrative tasks to prepare correspondence for patient care, reports and department data which may be confidential in nature. May process patient records.
Coordinates clinical department's daily schedule. May escort patient(s) to room for exam preparation.
Establishes, maintains, and updates record keeping and filing systems; classifies, sorts, and files correspondence, articles, reports, and other paper or non-paper documents and media within BSW and external partners.
Maintains an appropriate level of office supplies and keeps work areas well stocked, clean, and organized.
Performs a variety of special projects and duties, as requested, in order to help the department's needs.
May maintain orders and receive medical records through the chart-tracking system in accordance with established policies and procedures as required.
May communicate with physicians, patients and healthcare staff to ensure relevant patient information is mutual with appropriate parties as required.
KEY SUCCESS FACTORS
Knowledge of clinical office procedures and patient confidentiality requirements (HIPPA Compliance).
Able to provide consistently excellent customer service with lenity, patience and confidence.
Able to maintain the confidentiality of delicate and confidential information obtained through the course of completing assignments.
Social skills to interact with a wide-range of constituencies, both internally and externally.
Skilled in document management, including sorting and filing techniques, and records retention to maintain accurate records.
Able to communicate thoughts clearly; both verbally and in writing.
Must be able to read, write and follow instructions and flow chart protocols.
Able to maintain a calm and helpful attitude, even under times of stress, and take appropriate and reasonable steps to resolve issues.
Able to work carefully, with a high attention to detail.
Advanced computer skills, including but not limited to: typing, information security, electronic medical documentation, hand held scanning and email.
Proficient with MS Office suite including Word, Excel, PowerPoint.
BENEFITS
Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:
Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
Tuition Reimbursement
PTO accrual beginning Day 1
Note: Benefits may vary based upon position @type and/or level
QUALIFICATIONS
EDUCATION - H.S. Diploma/GED equivalent
EXPERIENCE - Less than 1 year of experience
As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
