Administrative Assistant
Sanford, NC
Full Time
Administration
Experienced
Share (https://clumber.applytojob.com/app/share/MSN9nYo37b)
A Carter Lumber Administrative Assistant performs various customer service functions for our professional customers locally in one of our service markets while keeping an open line of communication with the Credit Department located at our corporate office. They assist customers and our employees alike in opening accounts, answering questions, and investigating delinquent accounts to ensure that accounts remain in good standing. Their ability to work locally allows for them to be the face of our credit department in their local market.
Requirements:
Possess a strong work ethic and the ability to work under time constraints
Effective communication skills, specifically over the phone
Ability to work in a team environment, including customers, local employees and the corporate Credit Department
Be able to maintain a professional demeanor
Previous collections experience, preferably in contractor and commercial credit
Working knowledge of Microsoft Office including Outlook, Word and Excel
Responsibilities:
Customer Service
Assist customers with any questions concerning their credit account
Reconcile customer account upon request
Provide Invoice & Statement printouts to local customers
Process Mobile Payments
Research and mitigate customer disputes
Properly document accounts after all communications and investigations
Collections
Make outbound calls on past due accounts
Determine the best course of action to be taken to collect delinquent balances
Work closely with salesman on status of customers account
Attend Customer meetings with salesman if requested by salesman
Participate in Monthly Market Credit Calls
Assist corporate office to advise customer of expiring lien rights
Properly document accounts after all communications and investigations?
Benefits (full-time employees)
Health, Dental, Vision (Single and Family Plans) available after 30 days of employment
Short and Long-Term Disability
Company-paid life insurance and AD&D
Optional supplemental life insurance
Company-match 401(k)
Vacation time and paid holidays
Vendor incentives
Room for growth; we promote from within!
Military encouraged to apply!
