A/R Chargeback Manager
We have a great job waiting for you…at o5group
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About Us:
o5group is a multi-brand / multi-channel fashion apparel business with a long and successful history in wholesale manufacturing. Staying true to core values of integrity and respect, we have demonstrated our ability to successfully originate, negotiate, execute, and build strong retail and e- Comm partnerships in apparel. We are currently seeking an enthusiastic individual to join our growing team.
About the Role:
An AR Chargeback Manager plays a key role in a company's accounts receivable (AR) and finance departments. Their primary responsibility is to manage, investigate, and resolve chargebacks and deductions claimed by customers, ensuring that any discrepancies in payments or invoices are addressed accurately. Chargebacks occur when a customer disputes a charge or deducts an amount from their payment due to various reasons, such as incorrect invoicing, damaged goods, missing products, or pricing discrepancies.
Responsibilities:
- Apply payments to customer accounts, research, analyze, and resolve payment discrepancies and compliance offsets assessed by major retailers
- Research and dispute customer chargebacks
- Pro-actively research vendor compliance requirements.
- Communicate internally as well as directly with customers to resolve all open claims
- Manage and perform the returns and credit process to ensure all returns are entered correctly and that the credits have been properly taken
- Work with the warehouse to ensure compliance of chargeback related issues as well as the returns process
- Act as a point of contact with assigned accounts for all compliance issues
- Process reconciliation, cash application, chargebacks and write-offs
- Research misapplied cash and unidentified payments by contacting customers
- Perform other AR tasks such as posting cash, responding to collector and customer inquiries and preparing account analyses
Requirements:
- Previous experience interacting with department stores and factors
- Exceptional customer service skills
- Good communication, organization and analytical skills
- Ability to adjust to changing priorities and workload
- Ability to multi-task and manage deadlines simultaneously
- Proficiency with Microsoft Office products including Word, Outlook, and Excel
- Strong computer skills – Blue Cherry Infinity a plus
- Strong problem solving and customer service skills
Qualified candidates will be rewarded with the following…
- Health Benefits (Medical, Dental and Vision)
- Hybrid / Flex work schedule
To be part of our growing and dynamic team, please send your resume.
o5group is dedicated to offering great fashion brands to our Retail & E-comm partners and ensuring our employees get a rewarding career in
Job Type: Full-time
Pay: $90,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
