CENTER FOR INDEPENDENCE OF THE DISABLED IN NEW YORK
POSITION: LTCOP Ombudsman Advocate/Brooklyn Nursing Homes
SALARY: $60,000
The Center for Independence of the Disabled in New York (CIDNY) is the leading organization serving and representing people with disabilities in New York City. CIDNY's mission is the removal of barriers to full integration of people with disabilities. CIDNY helps people with disabilities to gain the skills and obtain the services they need to live independently in the community. CIDNY advocates for fair and effective policies that improve the quality of life for people with disabilities. CIDNY is an Equal Opportunity Employer.
General Description:
The LTCOP Ombudsman Advocate will represent the program by investigating and resolving complaints related to long-term care facilities. This position requires 3 days a week in the field, making visits to long-term care facilities in Brooklyn, and 2 days a week in the office, supporting the virtual call center. You will advocate for resident rights, provide educational presentations to staff and residents, manage high call volumes, ensure data entry accuracy, and collaborate with volunteers to handle cases effectively.
Reports to: Director of LTCOP
Duties and Responsibilities:
- Must adhere to the highest level of confidentiality.
- Represent the Ombudsman program by reviewing and responding to resident, family and/or community members complaints regarding LTC facilities.
- Respond to a high call volume covering requests for assistance, general information, and navigation of the long-term care services.
- Advocate for resident rights including avoidance of elder abuse, mistreatment, and neglect.
- Conduct in-person routine and complaint related visits to long-term care facilities, investigate and resolve complaints made by or on behalf of resident of LTC facilities, in collaboration with assigned volunteers.
- Effectively manage and prioritize complaints received, ensure a timely and relevant response to all complaints assigned, using conflict resolution techniques and strategies.
- Identify serious, sensitive, or systemic complaints and report to the Program Director.
- Liaison with resident councils in all LTC facilities, provides presentations for staff, residents and community regarding Ombudsman services, resident rights, and other pertinent topics.
- Enter data into databases accurately and timely, and report to the Program Director on outcomes, trends, and activities.
- Assist in volunteer recognition events, recruitment efforts and certification.
- Complete mandated certification required by the NYS Office of the Long-Term Care Ombudsman
- Perform other duties as assigned by the Director.
Qualifications
Education and/or experience required:
- Bachelor’s Degree in social work, health, public administration, gerontology, law, or related fields.
- Proficiency with Microsoft applications such as Word, Excel, Outlook, and databases, able to leverage technology to streamline processes.
- Must have excellent interpersonal skills, strong work ethic, professionalism and able to function in a team-based environment.
- Excellent written and oral communication skills, organizational skills, and effective time management.
- Respectful and comfortable with persons with disabilities and all individuals from diverse racial/ethnic, linguistic, and economic backgrounds.
Position Specifics:
- Location: CIDNY's Manhattan Office: 1010 Avenue of the Americas, Suite 301, New York, NY, 10018.
- Salary: $60,000 annually.
- Shift: 9:00 am till 5:00 pm.
- Benefits available: Medical, paid time off, Sick pay, Paid holidays, Dental, Life insurance, Vision, and 403B plan.
CIDNY conforms to all laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities, and veterans to apply to all our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, genetic information and testing, family and medical leave, sexual orientation and gender identity or expression, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.
MUST PROVIDE PROOF OF COVID-19 VACCINATION AND BOOSTER.
How to Apply:
Please send a thoughtful cover letter, and your resume to Paula Goolcharan, Director of LTCOP. Please use the job title as the email header. The cover letter should include your work history and other relevant life experience, and it should clarify what transferable skills you bring to the posted job description. No application will be considered without this cover letter. Do not send by fax.
Please use the job title as the email header. NO PHONE CALLS, PLEASE.
Job Type: Full-time
Pay: $60,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Work Location: In person
