JOB REQUIREMENTS: This Security Analyst position is part a dynamic and
versatile team that concentrates on Access Control Management (ACM), and
applying ACM best practices in account provisioning, password resets,
and other account management processes in a multi-domain organization.
The position will report to the BITS Section Manager or Supervisor
overseeing the Access and Identity Management Support team (AIMS), this
position will function as an Access and Identity Management
Administrator for The Department of Health Services. The AIMS team is
positioned within the Technical Operations and Support Section (TOSS) in
the Bureau of Information Technology Services (BITS). The team is
responsible for provisioning and de-provisioning account and data
permissions for our agency\'s Customers and Partners needing access to
various technology environments and associated data. This position will
work with team members, project staff, and other stakeholders to improve
and integrate AIMS processes. This position will also assist in the
development and updating of documentation. Technologies include, but are
not limited to, Active Directory, Entra (Azure) Active Directory,
Dynamics 365, ticket tracking systems such as Cherwell, and use of
general office tools such as Microsoft Word, Excel, and Outlook. This
position requires strong customer service skills, communication,
organizational skills, and prioritization skills. A good candidate will
have the ability to work with minimal supervision, switch between
multiple tasks as needed, ability to work within a team and as an
individual, and the ability to generate or update documentation.
** OTHER EXPERIENCE AND QUALIFICATIONS: MANDATORY: Experience
with Access Control Management (ACM), and applying ACM best practices in
account provisioning, password resets, and other account management
processes (5 years) Experience with Microsoft Active Directory account
provisioning, including Azure (Entra) provisioning (5 years) Experience
in troubleshooting Identity and Access Management issues for software (5
years) Experience with documenting process or procedures Rotating 24x7
on call will be required Agree? NICE TO HAVE: Change management controls
within a Customer Relationship Management (CRM) ticketing system like
Cherwell, ServiceNow, or a Change Management Database (CMDB) system
Cayosoft experience provisioning accounts Salesforce user and profile
management Experience and knowledge in provisioning Microsoft O365
licensing ** APPLICATION INSTRUCTIONS: E-Mail a Rsum:
joannem@cci-worldwide.com
