Order#: NY1523637
Client Services Representative
GENERAL DESCRIPTION:
The Client Services & Human Resources Assistant (CS & HR Assistant) will be responsible for providing administrative support for the employee life cycle, including recruitment, payroll & benefits, evaluations, leave administration, engagement, training, and compliance, as well as providing a welcoming atmosphere for any and all individuals contacting or entering The Child Advocacy Center of Greater Rochester (The CAC).
The CS & HR Assistant will assist with employee engagement and retention plans and has a clear understanding of the comprehensive services that are provided to the children and families coming to The CAC. Due to the nature of the work at The CAC and in its Human Resources department, the HR & CS Assistant must demonstrate a high level of integrity, respect, and confidentiality.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Human Resources Support
Recruitment:
Work with hiring managers to update job descriptions and confirm salary ranges
Post positions on internal and external sites and monitor postings
Coordinate phone interviews and help with scheduling hiring manager interviews
Track status of candidates and respond with follow-up letters and/or offer letters
Submit and track pending employee background checks
Employee Records:
Coordinate onboarding process for new employees
Assist with compliance issue identification and resolution
Assure that the payroll system is kept up to date
Process termination paperwork
Track performance reviews, anniversary gifts, referral bonuses
Maintain phone directory and org chart
Payroll & Benefits:
Work with benefit broker to monitor enrollments and changes
Assist with open enrollment for employee benefits
Assist with leave of absence administration
Benefit bill reconciliation and payment requests
Backup for bi-weekly payroll processing and reporting
Other HR Duties:
Perform customer service functions by answering employee requests and questions
Assist in conflict resolution, as appropriate
Coordinate and/or facilitate employee training
Perform clerical tasks as needed to support the HR function
Assist or prepare correspondence as requested
Regularly attend staff meetings and participate in agency events, as appropriate
Other duties, as assigned
Client Services Support
Reception:
Serve as a reception point-person for all individuals entering the building. Assist staff, Team, Board, and Committee members when they are in the building
Answer all main-line telephone calls and triage them to the appropriate person or partner agency
Greet all visitors in a trauma-focused, customer friendly manner while maintaining building safety procedures using the security access systems, as well as a high level of integrity and confidentiality
Welcome clients and introduce appropriate check-in procedures as appropriate
Offer and demonstrate care and comfort to clients, as needed
Assist with training, scheduling, and supervising new front desk volunteers
Other Client Services Duties:
Receive, sort, date, and distribute all incoming mail and faxes
Confirm and prepare for committee meetings and trainings, as needed, including: room/food set-up, ordering lunch, and preparing supplies
Help with mailings and event tasks for the Development Department, when time permits
Process checks as they are received and send monthly report to Finance
EDUCATION AND EXPERIENCE:
Associates degree in business, human resources, or related field preferred
At least two years of experience in an administrative assistant, receptionist, or similar office clerical role, including record keeping and data management
Prior experience working with the public and supporting a Human Resources department is highly preferred
