Details
Open Date 04/23/2025
Requisition Number PRN41715B
Job Title Director, Student Services
Working Title Director of Housing Programs
Job Grade G
FLSA Code Executive
Patient Sensitive Job Code? No
Standard Hours per Week 40
Full Time or Part Time? Full Time
Shift Day
Work Schedule Summary
Monday - Friday with rare evenings or weekend work required based on departmental events (e.×. move-in). Additionally, while this position does not serve in an on-call rotation, the role serves as part of department response teams in cases of emergency
Housing offers a flex time policy for work that occurs out of the normal workday.
VP Area President
Department 00307 - Housing & Residential Educ
Location Campus
City Salt Lake City, UT
Type of Recruitment External Posting
Pay Rate Range $115,000 - $125,000
Close Date 07/23/2025
Priority Review Date (Note - Posting may close at any time)
Job Summary
This position is a member of the senior leadership team of the Department of Housing Programs reporting to Auxiliary Services. The University of Utah is moving towards a bifurcated model as of July 1st, with Residential Education reporting to Student Affairs. It is expected that the next Director of Housing will work closely with colleagues in both divisions.
The Director will work collaboratively with colleagues who are overseeing the areas of Facilities, Budget & Finance, Dining Management, Living-Learning Programs, Resident Services, and Residential Education to advance a comprehensive and highly successful learning organization.
The Director reports to the Associate Vice President of Housing Programs and supervises the associate director of operations, the associate director of communications and assessment, the staffing coordinator, and a shared administrative assistant. The Director has indirect supervision of 10+ full-time staff, and approximately 15 student leaders.
The Director provides leadership and supervision to the following areas: Occupancy Management, Communications & Assessment, Human Resources and Information Technology.
Full University benefit plan
Immediate 14.2% University contribution to 401k retirement plan
Health and dental insurance options
50% tuition reduction after 6 months of employment
Professional development funding.
Responsibilities
The Director is responsible for providing strategic leadership and vision for a comprehensive housing program. This position is responsible for the following functional areas:
Occupancy management and information analysis
StarRez software services
Department communications, marketing, outreach, and recruitment
Technology systems integration
Living learning/theme community applications
Department assessment planning, data collection, analysis, and integration into strategic plans
Budget development, oversight, and long-range planning
Student housing contract management, policy development and implementation
Staff recruitment, selection, onboarding, training, and professional development processes
Supervision and evaluation of staff
Development and advancement of collaborative campus partnerships, such as Enrollment Management, academic partners, Athletics, and International Support Services
As a director, this position has responsibility to align strategic direction of their responsible areas, and the department as a whole, with the University goals:
Promote student success to transform lives
Develop and transfer new knowledge
Engage communities to improve health and quality of life
Ensure the long-term viability of the university
The Director is responsible for identifying, researching, evaluating strategic opportunities and evaluating their fiscal and policy implications.
The Director provides support to advance the success of the entire department. They are a highly visible member of the university community who interacts across divisional lines. The Housing area works collaboratively with all segments of the university through occupancy management initiatives, living learning communities, marketing, and in policy matters (i.e. Athletics, International Student Support Services, Commuter Services, General Counsel, Admissions, Orientation & Transition, Disability and Access, University Guest House, University Marketing & Communications, University Computing Services, and Honors). The Director will serve on department, division and university committees, as appropriate. This position is also expected to serve as a connection point with colleagues outside of the institution, including Big XII , AIMHO , and ACUHO -I supporting their team to model similar engagement.
The Director, along with members of the Senior Leadership Team, serves as part of department response teams in cases of emergency. They are part of the reporting line for significant incidents of crisis occurring during non-business hours.
DISCLAIMER
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Minimum Qualifications
Bachelor's degree in Business Administration or related area, or equivalency (one year of education can be substituted for two years of related work experience); eight years of progressively more responsible management experience; and demonstrated leadership, human relations and effective communications skills required.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences
A master's degree in higher education, business administration, or human behavior related field (or an equivalent combination of education and occupancy management experience).
A minimum of 8-years of related and progressively responsible work experience in Housing or Student Affairs.
Demonstrated skills in supervision of staff including: hiring, onboarding, training, providing ongoing performance feedback, delegation and building a collaborative team environment.
Experience analyzing and utilizing data, feedback, and good practices to engage change.
Organizational skills to manage projects, workflow and establish a harmonious and productive environment.
Budget development and management experience.
Excellent interpersonal and communication skills including excellent writing skills.
Demonstrated experience negotiating with stakeholders, residents, and families.
Functional use of Microsoft Office: Outlook, PowerPoint, Word, Excel.
Demonstrated understanding of Housing's role in Enrollment Management.
Experience using information and occupancy data to inform occupancy projections.
Experience using a housing management software [ HRE utilizes Star Rez].
Awareness of state and federal laws pertaining to privacy, emotional support animals, landlord tenant law, etc.
Demonstrated experience managing beginning and late-stage occupancy processes to achieve average occupancy above 95%.
Type Benefited Staff
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.
All qualified individuals are strongly encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu
https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
