REQUIRED:Completion of 35 net words per minute typing test is required. Click the link to complete
beforeapplying. This application process will require you to upload your results in order to submit the application.
https://www.typingtestpro.com/try-for-free.html
.
Summary
Underdirect supervision from Managers anddirect instruction from Lead personnel, this entry-levelpositionservesastheliaisonbetween membersandChugachbyattending totheir service requests and providing them with quality customer service.Customer service representativesfield questions, concerns and complaints from members; research problems, answer questions and offer solutions.
ReportingRelationships
Reportsto:AdesignatedmanagerinMember Services
Directs:None
RepresentativeDuties
CustomerService
Processesmember servicerequests,suchasconnect anddisconnectorders. Arrangesfor and receives deposits when necessary.
Reviews,researches,resolves andprovidesanswers togeneralaccount inquiries. Receives inquiries or complaints and seeks resolution.
Maintainscustomer informationsystembygatheringandupdatingactive member account information.
Operatestheswitchboard andactsasareceptionisttodirectcallers andvisitorswhen needed.
ConsumerAccounting
Receivesandprocessespayments. Reviewsdailytransactionsandreconcilesdrawerand receipts accordingly.
Researchesandcompletesgeneralrequestsfrommembersregarding payments,refunds and capital credits.
Receivesrequestsforandprocessesrefundstomembers.
Billing
Reviews,researches,resolvesandprovides answerstogeneral billinginquiriesincluding billing adjustments and billing corrections.
Receivesandresolvesgeneral billingcomplaintsandseeksresolution.
MeteringandFieldSupport
Processesthemeterreading andbillinginterface,reviewsapplicablereports andinitiates action as needed.
Receivesandresolves generalmeterreading orhighbillcomplaintsandseeksresolution.
Providesadvice,counsel andinformationtomembersregarding routineenergyusageand conservation issues.
Miscellaneous
Completesspecialprojectsandtaskspertinent tocustomerserviceoperations.
Performsotherjob-relateddutiesasassigned.
Relationships
Internal
DesignatedMemberServices Manager:Reportsto,receivesdirectionfrom.
MemberServices ManagementTeam:Receives instructionandassistancefrom,and exchanges information with.Refers inquiries and complaints forresolution.
LeadMSRs:Receivesdirect instructionandassistancefrom,exchangesinformation with.Refers inquiries and complaints for resolution.
MemberServicesStaff: ExchangesinformationwithotherMember Servicesstaff.
Employeesofotherdepartments:Exchangesinformationwithotheremployeesas necessary.
External Member-Owners:Seeksinformationfromandprovides informationtomember owners.
Education
HighSchooldiploma orequivalentisrequired.
Experience
Sixmonthsofexperiencerequiring publiccontactandserviceispreferred.
Job Knowledge/Skills/Abilities
Knowledgeofwordprocessingsoftware,emailapplicationsandInternet.Knowledgeof spreadsheetsoftware is desirable.
Knowledgeofbasicofficetechnologiesincludingcalculators,copiers,faxmachinesand telephones.
Abilitytoeffectivelyhandle ahighdegreeofpubliccommunication andcontact, including face to face, over the phone and electronically.
Abilityto@type35wordsperminuteandabilitytousea10-keycalculatorwith accuracy.
Abilitytocommunicateeffectivelywithothers.
Abilitytocontinually provideaservice-orientedattitudetowards membersandco workers.
Abilitytoperformbasicmathematicalfunctions.
WorkingConditions
Workisconductedinastandard officeenvironment.Someovertime mayberequired.
